Patient Care Customer Service Coordinator – Remote After-Hours Sleep & Home Medical Equipment Support Specialist (Evenings & Weekends)

Join arenaflex: Where Compassion Meets Innovation in Home Healthcare

arenaflex is a nationally recognized leader in the home healthcare industry, dedicated to transforming the lives of patients across the country. With a strong presence in dozens of states, arenaflex specializes in providing high-quality medical products and services, including ventilators, oxygen therapy, sleep apnea treatment, wound care solutions, diabetic care supplies, and a comprehensive range of home medical equipment. Our mission is to empower patients to live more comfortable, productive, and independent lives by keeping them engaged in their care and providing them with the tools they need to manage their health conditions in the comfort of their own homes.

At arenaflex, we believe that exceptional patient care begins with exceptional people. We are committed to fostering a supportive, inclusive, and growth-oriented work environment where every team member can thrive. Our culture is built on the foundation of compassion, integrity, innovation, and collaboration. When you join arenaflex, you become part of a passionate team that is making a tangible difference in the lives of thousands of patients every single day. If you are looking for a rewarding career where your skills and dedication can have a meaningful impact, we invite you to explore this exciting opportunity with us.

Position Overview: Patient Care Customer Service Coordinator – Remote Sleep Central After-Hours Call Center

arenaflex is currently seeking a dedicated, compassionate, and detail-oriented Patient Care Customer Service Coordinator to join our Sleep Central After-Hours Call Center team in Murray, Kentucky. This is a fully remote position that allows you to work from the comfort of your own home from day one of employment, while still being an integral part of a dynamic, mission-driven organization. In this role, you will serve as a vital link between our patients and the life-changing medical equipment and services they depend on.

As a Patient Care Customer Service Coordinator, you will be responsible for reaching out to patients to coordinate the delivery of essential medical equipment, taking and processing patient orders, verifying patient information with meticulous accuracy, and ensuring that all documentation is completed in a timely and efficient manner. This is not just a customer service role; it is an opportunity to make a real difference in the lives of patients who rely on our products to maintain their health, independence, and quality of life.

Schedule and Work Environment

This position requires a unique schedule that includes working five days per week, specifically:

• Every Saturday and Sunday
• Three evening shifts during weekdays, with shifts starting at or after 4:00 PM Central Time

Schedules may vary, and specific shift assignments can be discussed in detail during the interview process. This schedule is ideal for individuals who thrive in non-traditional work hours, prefer evenings and weekends, or are looking for a role that offers flexibility outside of the standard 9-to-5 workday. All work is performed remotely, allowing you to maintain a healthy work-life balance while contributing to a meaningful cause.

Additional Requirements: Candidates must reside in the United States and must live within 60 miles of any arenaflex location. This proximity requirement ensures that team members can occasionally visit local offices for training, team meetings, or other in-person engagements as needed.

Key Responsibilities

As a Patient Care Customer Service Coordinator at arenaflex, you will take on a variety of important responsibilities, including but not limited to:

• Patient Outreach and Communication: Accurately transcribe patient profiles over the telephone, including comprehensive data entry of patient information. Make outbound calls to patients as needed to gather required details, confirm orders, and provide updates on delivery schedules.
• Documentation and Compliance: Obtain all medically necessary documentation required for each patient order, ensuring full compliance with healthcare regulations and company policies. Verify that all required information is complete and accurate before processing orders.
• Order Processing: Process patient orders efficiently through our On-line Pharmacy system, ensuring timely and accurate entry. Coordinate with relevant departments to ensure smooth order fulfillment and delivery.
• Issue Resolution: Resolve tracking issues, reschedule shipping orders for patients experiencing delays, and troubleshoot problems based on patient feedback regarding the scope and magnitude of any equipment or service issues.
• Order Verification: Verify that all orders are complete, accurate, and meet both patient needs and regulatory requirements before final processing.
• General Support: Perform other duties as assigned by management, contributing to the overall success of the team and the satisfaction of our patients.

Employment Contingencies

Employment with arenaflex is contingent upon the successful completion of the following:

• A comprehensive background investigation (company-wide)
• A drug screen (when applicable to the position)
• Possession of a valid driver's license in the state of residence with a clean driving record (when applicable to the position)

Essential Qualifications

Education and Experience

• High school diploma or GED equivalent is required
• Prior experience in the medical field is highly preferred
• Experience in administrative record management is a strong plus
• Strong customer service background with a proven track record of excellence

Skills, Knowledge, and Abilities

• Effective communication skills in English, both oral and written, with the ability to convey information clearly and compassionately
• A helpful, knowledgeable, and polite demeanor while consistently maintaining a positive and professional attitude
• Ability to interpret a variety of communications, including verbal, non-verbal, written, listening, and visual cues
• Strong commitment to maintaining confidentiality and exercising discretion and caution when handling sensitive patient information
• Solid understanding of medical terminology
• Ability to multi-task effectively while maintaining strong attention to detail
• Proficiency in accurately performing simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, strong organizational skills, effective time management, and solid deductive problem-solving abilities
• Ability to work independently with minimal supervision as well as collaboratively as part of a team

Physical Demands

• Ability to sit, walk, stand, talk, and listen for extended periods
• Requires close vision to read small print on computer screens and/or paperwork

Technical Proficiencies

• Email transmission and communication
• Internet navigation and research
• Microsoft Office applications, including Word and Excel
• Standard office equipment, including fax machine, copier, printer, phone, and computer/tablet
• Understanding of the use of all applicable home medical equipment and supplies

Compensation and Benefits

At arenaflex, we believe in recognizing and rewarding the hard work and dedication of our team members. This position offers a competitive starting pay rate of $16 per hour, plus an exciting Quarterly Bonus opportunity that allows you to earn additional income based on performance and team success.

In addition to competitive compensation, arenaflex offers a comprehensive benefits package that includes:

• 401(k) Retirement Plan: Plan for your future with our robust retirement savings program
• Medical, Dental, and Vision Insurance: Comprehensive health coverage for you and your family
• Life Insurance and Disability Coverage: Financial protection for you and your loved ones
• Generous Paid Time Off and Paid Holidays: Take the time you need to rest, recharge, and spend time with family and friends
• Employee Discount Program: Enjoy exclusive discounts on a wide range of products and services
• Employee Recognition Program: Be celebrated for your contributions and achievements
• Bonus and Incentive Opportunities: Additional ways to earn rewards for outstanding performance
• Mileage Reimbursement: When applicable to the position
• Telephone Reimbursement: When applicable to the position

Why Choose arenaflex?

When you join arenaflex, you are not just starting a job; you are embarking on a fulfilling career path with endless opportunities for growth, learning, and professional development. We are deeply committed to investing in our team members and providing them with the resources, training, and support they need to succeed. Whether you are just beginning your career in healthcare or looking to take the next step in your professional journey, arenaflex offers a supportive environment where your contributions are valued and your potential is limitless.

Our team members enjoy working in a culture that prioritizes collaboration, innovation, and patient-centered care. We celebrate diversity and are proud to be an equal opportunity employer that values the unique perspectives and backgrounds of all our employees. At arenaflex, you will have the opportunity to work alongside some of the most passionate and talented professionals in the home healthcare industry, all united by a common goal: to improve the lives of patients across the nation.

Career Growth and Development

arenaflex is committed to the professional growth and development of every team member. We offer ongoing training programs, mentorship opportunities, and career advancement pathways that empower you to reach your full potential. Whether you aspire to move into leadership roles, specialize in a particular area of healthcare, or expand your skills through continuous learning, arenaflex provides the platform and support you need to achieve your goals.

How to Apply

If you are a dedicated, compassionate, and driven professional seeking a rewarding career where you can truly make a difference, we encourage you to apply for the Patient Care Customer Service Coordinator position with arenaflex today. The hiring manager will review all submitted resumes and will contact applicants whose experience and qualifications align with the requirements of the position.

To view the status of a position that you have applied for, please log into our candidate portal. All positions are posted for a minimum of five days and remain open until filled with a qualified applicant, typically no longer than 200 days.

Take the next step in your career and join the arenaflex family. We look forward to receiving your application and welcoming you to our team!

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. arenaflex recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.