Mgr Customer Development – Remote Strategic Insights & Analytics Leader for Top National Retail Partner at arenaflex

About arenaflex – A Legacy of Leadership in Wine & Spirits Distribution

arenaflex stands as North America’s premier wine and spirits distributor, a family‑owned enterprise with more than five decades of sustained success. Recognized by leading publications for its inclusive culture and innovative practices, arenaflex consistently invests in its people, offering a dynamic environment where ambition meets opportunity. Whether you are a seasoned analytics professional or an emerging talent eager to shape the future of the beverage industry, arenaflex provides a platform to grow, learn, and make a tangible impact.

Why This Role Matters

The Customer Development Manager is the analytical engine that drives strategic growth for one of arenaflex’s most important national retail partners. In this role, you will translate complex data into actionable insights, align category strategies with customer priorities, and partner with cross‑functional teams to deliver measurable results. Your work will directly influence sales, margin, and market share, positioning arenaflex as the trusted advisor for our retail partners.

Key Responsibilities

• Data Stewardship: Manage and curate multiple data sources—including point‑of‑sale (POS) data, syndicated market data, and internal shipment records—to monitor the execution of vendor programs and assortment plans.
• Insight Generation: Analyze trends, identify growth opportunities, and develop data‑driven recommendations that support category expansion and profitability.
• Performance Tracking: Track and report on key performance indicators such as sales volume, profit margins, market share, and inventory fill rates.
• Strategic Communication: Translate complex analytical findings into clear, compelling presentations for diverse audiences ranging from senior executives to frontline sales teams.
• Collaboration & Influence: Partner with external retail customers, key suppliers, and internal stakeholders to align on insights, drive joint initiatives, and ensure seamless execution of category plans.
• Best‑Practice Advocacy: Stay current on industry analytics standards, emerging tools, and competitive intelligence to continuously elevate arenaflex’s analytical capabilities.
• Report Development: Produce polished, presentation‑ready reports that synthesize POS data, syndicated data, and account‑specific metrics.
• Problem Solving: Provide hands‑on analytics support to resolve operational challenges, improve inventory management, and enhance customer satisfaction.
• Project Management: Juggle multiple priorities in a fast‑paced environment, ensuring deadlines are met and deliverables exceed expectations.
• Continuous Improvement: Recommend enhancements to data collection processes, analytical models, and reporting frameworks to drive efficiency and accuracy.

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, Data Analytics, or a related field.
• Professional experience within the consumer packaged goods (CPG) sector; experience in the adult beverage industry is highly preferred.
• Demonstrated expertise in quantitative analysis, problem‑solving, and data‑driven decision making.
• Proficiency in integrating disparate data sets (e.g., POS, syndicated, internal shipment) into concise, actionable recommendations.
• Solid understanding of national chain sales dynamics, retail operations, and distributor logistics.
• Deep knowledge of category management principles, shopper/consumer insights, and market research tools such as Numerator or Spectra.
• Strong communication skills with the ability to convey technical information to non‑technical stakeholders.
• Leadership aptitude, with a track record of influencing cross‑functional teams and driving results.
• Intermediate to advanced proficiency in Microsoft Excel and PowerPoint.

Preferred Qualifications & Additional Skills

• Hands‑on experience with syndicated data platforms (e.g., Nielsen, IRI) and household panel data.
• Familiarity with internal shipment data analysis and inventory optimization techniques.
• Advanced analytical tools experience (e.g., Tableau, Power BI, Alteryx, or similar).
• Demonstrated ability to lead complex projects from concept through execution.
• Experience working with large retail partners, especially those comparable to arenaflex’s national accounts.
• Exceptional written and verbal communication, with a talent for storytelling through data.
• Ability to thrive in a remote work setting while maintaining strong collaboration with distributed teams.

Core Competencies for Success

• Analytical Rigor: Ability to dissect large data sets, spot patterns, and translate findings into strategic actions.
• Strategic Thinking: Vision to align analytical insights with broader business objectives and market trends.
• Collaboration: Strong interpersonal skills to build trust with internal colleagues, external partners, and senior leadership.
• Adaptability: Comfort navigating a fast‑changing environment, adjusting priorities, and embracing new technologies.
• Customer‑Centric Mindset: Commitment to delivering value that directly enhances the retail partner’s performance.
• Presentation Excellence: Ability to craft compelling narratives and visualizations that influence decision‑makers.

Work Environment & Culture at arenaflex

arenaflex fosters a culture where continuous learning is not just encouraged—it’s embedded in the daily rhythm of work. Employees enjoy a supportive atmosphere that values diverse perspectives, celebrates achievements, and promotes work‑life balance. Remote work flexibility is offered, allowing you to thrive from any location while staying connected through collaborative technology platforms.

Our people‑first philosophy means you’ll have access to mentorship programs, leadership development workshops, and a robust internal network of experts. arenaflex’s commitment to inclusion is reflected in its recognition as a top employer for diversity, ensuring every voice is heard and respected.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact compensation varies based on experience and market factors, you can expect:

• Base salary aligned with industry benchmarks for senior analytics roles.
• Performance‑based bonuses tied to measurable business outcomes.
• Comprehensive medical, dental, and vision coverage for you and eligible dependents.
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) for tax‑advantaged savings.
• Life insurance, short‑ and long‑term disability coverage, and a 401(k) plan with company match.
• Generous paid time off, parental leave, and vacation accrual to support work‑life harmony.
• Tuition reimbursement and professional development stipends to fuel your career growth.
• Wellness programs, employee assistance resources, and occasional on‑site events (when applicable).

Career Growth & Development Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As a Customer Development Manager, you will:

• Gain exposure to senior leadership and strategic decision‑making processes.
• Develop deep expertise in category management, retail analytics, and consumer insights.
• Position yourself for advancement into senior analytics, category leadership, or broader commercial strategy roles.
• Participate in cross‑functional projects that broaden your skill set and expand your professional network.
• Access continuous learning resources, including certifications, workshops, and industry conferences.

Physical Demands & Work Conditions

The role primarily involves sedentary work—spending extended periods at a computer for data analysis, report creation, and virtual collaboration. Occasional physical activity such as walking, bending, or lifting items up to 20 lbs may be required. Flexibility to work beyond standard hours, including occasional weekends, is expected to meet business needs.

Equal Opportunity Employment Statement

arenaflex is an affirmative action/equal opportunity employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. This commitment extends to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

Ready to Join arenaflex?

If you are a data‑driven strategist with a passion for the beverage industry and a desire to influence national retail performance, we want to hear from you. Bring your analytical expertise, collaborative spirit, and innovative mindset to arenaflex and help shape the future of wine and spirits distribution.

Apply Now – Start Your Journey with arenaflex!