Part-Time Remote Compliance Customer Service Associate – DOT & FCRA Support (20‑30 hrs/week) – arenaflex

About arenaflex

arenaflex is a fast‑growing technology‑driven leader in driver recruitment, screening, and compliance solutions. Our mission is to simplify the complex regulatory landscape for transportation companies by delivering a single, integrated platform that handles everything from driver onboarding to Department of Transportation (DOT) and Fair Credit Reporting Act (FCRA) compliance. With a culture built on collaboration, innovation, and relentless customer focus, arenaflex empowers its employees to make a tangible impact on the safety and efficiency of the logistics industry.

Why This Role Matters

As a Part‑Time Remote Compliance Customer Service Associate, you will be the front‑line liaison between arenaflex, our clients, their drivers, and prospective candidates. Your expertise in DOT and FCRA regulations will help clients navigate the intricacies of compliance, ensuring that every driver on their roster meets federal standards. This role is essential to maintaining arenaflex’s reputation for reliability, accuracy, and exceptional service.

Key Responsibilities

• Conduct outbound calls to perform employment verification and compliance checks in strict accordance with federal guidelines and arenaflex policies.
• Enter, validate, and maintain client and driver data across multiple internal systems with meticulous attention to detail.
• Gather and verify driver information required for DOT compliance tasks, including medical certifications, licensing, and safety records.
• Utilize arenaflex’s suite of compliance tools to process requests quickly and accurately, balancing speed with precision.
• Stay up‑to‑date on arenaflex’s service offerings, DOT regulations, and FCRA requirements through continuous learning and internal training.
• Safeguard confidential client and driver information in line with company data‑privacy policies and applicable federal laws.
• Support Department of Transportation compliance activities by preparing reports, tracking deadlines, and escalating issues when necessary.
• Promote arenaflex’s brand positively by delivering courteous, knowledgeable, and solution‑focused interactions with every stakeholder.
• Adhere rigorously to all federal regulations, arenaflex policies, and standard operating procedures to maintain compliance integrity.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in compliance, transportation, or related fields are a plus.
• Exceptional verbal and written communication skills, with the ability to convey complex regulatory concepts in plain language.
• Proven ability to multitask—managing outbound calls, data entry, and documentation simultaneously without sacrificing accuracy.
• Reliable high‑speed internet connection and a quiet, distraction‑free home office environment suitable for frequent telephone communication.
• Flexibility to work shift‑based hours, including evenings, within a 20‑30 hour weekly window (Monday‑Thursday, 8 am‑8 pm EST).
• Demonstrated experience delivering high‑quality customer service, preferably in a remote or call‑center setting.
• Strong work ethic, proactive mindset, and unwavering integrity when handling confidential information.
• Proficiency with Microsoft Office Suite, Outlook, and the ability to quickly learn arenaflex’s proprietary platforms.

Preferred Qualifications & Skills

• Prior exposure to DOT, FMCSA, or FCRA compliance processes.
• Experience with CRM or ticketing systems (e.g., Salesforce, Zendesk) and data‑entry tools.
• Ability to analyze compliance data and identify potential gaps before they become issues.
• Comfort with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.
• Demonstrated track record of meeting or exceeding performance metrics in a customer‑service role.

What You’ll Love About arenaflex

The People – arenaflex’s teams are tight‑knit, highly skilled, and genuinely supportive. Employees regularly cite the collaborative spirit and willingness to share knowledge as the top reasons they love working here.

Ideas Over Egos – We encourage you to bring fresh perspectives and experiment with new approaches. In our entrepreneurial environment, your ideas are evaluated on merit, not seniority.

Professional Growth – arenaflex prioritizes internal mobility. Our People Operations team partners with you to map a clear career path, offering mentorship, training, and opportunities to transition into full‑time or higher‑responsibility roles as the company expands.

Flexible Remote Culture – While many of our roles are remote, we invest in state‑of‑the‑art collaboration tools to keep you connected with teammates. Virtual coffee chats, team‑wide town halls, and regular check‑ins ensure you never feel isolated.

Compensation & Benefits

• Competitive hourly wage of $15 per hour.
• Flexible scheduling with a minimum of 20 hours and a maximum of 30 hours per week, allowing you to balance work with personal commitments.
• Fully remote work arrangement for residents of CT, MA, SC, GA, FL, TX, and other eligible states.
• Access to ongoing training programs focused on compliance, customer service excellence, and professional development.
• Opportunities for performance‑based bonuses and potential transition to full‑time status as arenaflex continues to grow.
• Comprehensive health, dental, and vision benefits (available after a qualifying period for eligible employees).
• Paid time off, holidays, and sick leave to support work‑life balance.
• Employee assistance programs, wellness resources, and a supportive community that values mental health.

Career Path & Advancement

arenaflex is in a phase of rapid expansion, and we actively promote high‑performing team members into leadership and specialist roles. As a Compliance Customer Service Associate, you could progress to:

• Senior Compliance Analyst – overseeing complex client portfolios and providing strategic compliance guidance.
• Team Lead – managing a small group of remote associates, driving performance metrics, and coaching new hires.
• Product Specialist – collaborating with our engineering and product teams to shape future compliance features.
• Operations Manager – overseeing broader operational workflows across multiple compliance domains.

Each step is supported by formal training, mentorship, and a clear promotion framework.

Work Environment & Culture at arenaflex

Our culture is built on transparency, accountability, and celebration of success. We believe that a supportive environment fuels innovation, so we regularly recognize achievements through virtual shout‑outs, quarterly awards, and team‑wide celebrations. arenaflex invests in the tools you need to thrive—high‑quality headsets, ergonomic home‑office stipends, and reliable VPN access—ensuring you can perform at your best from anywhere.

Application Process

If you are a motivated, detail‑oriented professional who thrives in a remote setting and is passionate about helping transportation companies stay compliant, we want to hear from you. Join arenaflex’s mission‑driven team, grow your skill set, and become part of a company that values your contributions as much as its customers value its services.

Ready to launch your career with arenaflex? Click the link below to submit your application and start the conversation.

Apply Job!