Remote Part‑Time Customer Support Associate – Bilingual (English/Spanish) – Mobile Lottery Experience at arenaflex

About arenaflex – Pioneering the Future of Mobile Lottery

arenaflex is the trailblazing mobile lottery platform that is reshaping how millions of Americans engage with state‑run games like Powerball and Mega Millions. By delivering a secure, user‑friendly app that lets anyone—from tech‑savvy millennials to grandparents—order official lottery tickets from the palm of their hand, arenaflex is modernizing a $300 billion global market. Our mission is to make lottery play more convenient, responsible, and enjoyable while maintaining the highest standards of security and compliance. As a fast‑growing, fully remote‑first company, we empower our team members to work from anywhere in the United States, fostering a culture of flexibility, innovation, and continuous learning.

Why This Role Matters

As a Customer Support Associate at arenaflex, you will be the frontline ambassador for our brand, ensuring that every user interaction reflects our commitment to excellence. Your expertise will help users navigate the app, resolve payment issues, and enjoy a seamless lottery experience. This role is perfect for individuals who thrive in high‑volume, fast‑paced environments and who love turning challenges into positive outcomes.

Key Responsibilities

• Multi‑Channel Support: Respond promptly to customer inquiries received via phone, voicemail, in‑app messaging, email, web chat, and social media platforms, ensuring each interaction is handled with empathy and professionalism.
• Operational Tasks: Manage identity verifications, ACH requests, credit‑card disputes, chargebacks, and other day‑to‑day operational functions with meticulous attention to detail.
• Issue Resolution: Collaborate with internal teams—including product, compliance, finance, and engineering—as well as external partners to troubleshoot and resolve complex technical or transactional problems.
• Product Mastery: Continuously build and maintain expert‑level knowledge of the arenaflex app, lottery regulations, and payment processing systems to provide accurate guidance.
• Feedback Loop: Capture recurring user pain points and share actionable insights with product and design teams to drive continuous improvement of the user experience.
• Documentation: Accurately log all support interactions in our ticketing system, ensuring data integrity and facilitating future reference for the support team.
• Community Engagement: Monitor and respond to user reviews on app stores and social media, turning public feedback into opportunities for brand advocacy.

Essential Qualifications

• Proven experience in high‑volume B2C customer support, preferably within fintech, gaming, or mobile app environments.
• Hands‑on proficiency with leading support platforms such as Helpshift, Zendesk, or similar ticketing systems.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and courteously.
• Bilingual fluency in English and Spanish, enabling you to serve a diverse user base across the United States.
• Demonstrated experience interacting with customers via social media channels, app‑store reviews, and community forums.
• Solid understanding of payment processing workflows, including ACH transfers, credit‑card transactions, and dispute resolution procedures.
• Flexibility to work evenings, overnight shifts, or extended hours as needed to align with peak user activity periods.

Preferred Qualifications & Additional Skills

• Experience with regulatory compliance in the lottery or gambling industry.
• Familiarity with CRM integrations, API basics, or basic troubleshooting of mobile app issues.
• Strong problem‑solving mindset, with a track record of turning ambiguous situations into clear, actionable solutions.
• Ability to thrive in a remote‑first environment, demonstrating self‑discipline, time‑management, and proactive communication.
• Passion for emerging technologies and a curiosity about how mobile platforms can transform traditional industries.

What You’ll Gain – Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. In this role, you will have access to:

• Continuous Training: Ongoing workshops on advanced support techniques, product updates, and compliance best practices.
• Mentorship Programs: Pairing with senior support leaders who will guide you in mastering complex issue resolution and career planning.
• Cross‑Functional Exposure: Opportunities to collaborate with product, engineering, marketing, and finance teams, broadening your organizational insight.
• Career Pathways: Clear advancement routes toward senior support specialist, team lead, or even product management roles as you demonstrate expertise and leadership.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $28 per hour for this part‑time, non‑exempt position, with eligibility for overtime in accordance with FLSA regulations. While the exact benefits package may vary, we typically provide:

• Flexible remote work setup with a home‑office stipend.
• Paid time off and holiday pay.
• Health, dental, and vision insurance options.
• Employee assistance program (EAP) for mental health and wellness support.
• Professional development budget for courses, certifications, and conferences.
• Team‑building events, virtual happy hours, and an inclusive culture that celebrates diversity.

Our Culture – The arenaflex Way

At arenaflex, we believe that a supportive, inclusive, and innovative environment fuels exceptional performance. Our core values include:

• Customer‑First Mindset: Every decision is guided by the desire to deliver the best possible experience to our users.
• Integrity & Compliance: We uphold the highest standards of security and regulatory adherence, especially in the highly regulated lottery space.
• Collaboration: Remote teams stay connected through regular video huddles, cross‑departmental projects, and open communication channels.
• Growth Orientation: We encourage curiosity, continuous learning, and the pursuit of new challenges.
• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives drive innovation.

Application Process & Next Steps

If you are ready to join a dynamic, forward‑thinking company that is redefining an entire industry, we want to hear from you. To apply, click the link below, submit your resume, and tell us why you’re the perfect fit for the arenaflex Customer Support team.

Apply Job!

For any accommodation requests or questions about the hiring process, please contact our HR team at [email protected]. arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Take the next step in your career and help millions of users experience the excitement of lottery play—safely, responsibly, and effortlessly. Join arenaflex today!