Remote Member Services Representative – Credit Union Payments, Digital Banking & Financial Operations Specialist

Join arenaflex: Where Banking Innovation Meets Member-First Service Are you ready to launch a rewarding career in financial services with the flexibility of remote work? arenaflex invites you to become part of a forward-thinking team that powers the backbone of modern banking operations. As a Remote Member Services Representative working within the Payments and Digital Strategy division, you will play a vital role in delivering exceptional service to credit union members while mastering the intricacies of payment processing, account reconciliation, and digital banking solutions. This is more than just a job—it is an opportunity to grow professionally in the dynamic world of financial services, working alongside a collaborative team that values precision, integrity, and member satisfaction. If you are detail-oriented, thrive in fast-paced environments, and have a passion for helping people navigate their financial needs, arenaflex wants you on board. Why You Will Love This Opportunity at arenaflex At arenaflex, we believe that great work begins with great people. Our remote-first approach allows you to contribute meaningfully from the comfort of your home while staying deeply connected to a vibrant, supportive team. As a member of our Payments and Digital Strategy crew, you will:

• Handle critical daily operations related to check processing, item processing, direct deposits, and fund transfers
• Develop specialized expertise in NACHA regulations, federal banking compliance, and payment systems
• Work with cutting-edge digital banking platforms and remote deposit technologies
• Build a long-term career path in financial services with comprehensive training and mentorship
• Enjoy the autonomy of remote work while contributing to a high-performing team culture

Key Responsibilities

Daily Transaction Processing & Reconciliation

• Complete accurate data entry and balancing functions for all payment processing activities
• Process loan payments, multi-account deposits, credit card payments, and specialized checks including IRA, bankruptcy, and payoff documentation
• Coordinate returned items with members, door vendors, the Federal Reserve Bank, and other financial institutions
• Review, evaluate, and approve Remote Deposit, Mobile, ATM, and other image-enabled products
• Log, research, and execute necessary general ledger (GL) adjustments, account modifications, and returns
• Process Stop Pays requests and manage Check Batching operations with precision
• Complete daily balancing procedures and ensure proper department closing protocols are followed

Wire Transfer & Fund Movement Operations

• Obtain required information from members for the timely and accurate processing of both international and domestic fund transfer requests
• Research and verify incoming and outgoing wire transfer details to ensure accuracy and compliance
• Communicate effectively with vendors to coordinate fund transfer processing
• Maintain comprehensive knowledge of applicable outgoing and incoming fund transfer regulations
• Process check returns, research member returned checks on draft changes, and verify members for outgoing fund transfers
• Coordinate with the Federal Reserve on verifying and releasing fund transfers

Member Support & Interdepartmental Collaboration

• Assist other departments with fraud resolution, member inquiries, and general ledger balancing
• Work assigned member cases and cases promptly and professionally
• Complete daily processing of workflows related to late returns, receipt delivery, foreign collections, and legal fees
• Ensure the security and confidentiality of all accounts and member data
• Maintain strict compliance with all relevant laws and regulations, including the Bank Secrecy Act

What You Need to Succeed

Minimum Qualifications

• Education: High school diploma or GED equivalent
• Technical Skills: Intermediate proficiency in Microsoft Excel and Microsoft Word
• Communication: Strong verbal and written communication skills
• Work Authorization: Must be eligible to work in the United States

Preferred Qualifications

• Previous customer service or member service experience in a financial environment
• Prior banking or credit union industry experience
• Hands-on experience with Episys/Symitar core banking systems
• Experience processing wire transfers and complex payment transactions
• Familiarity with credit union operations and member-focused financial services

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