Case management Senior Associate - (Remote)

At reputed company, great things happen reputed company our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a reputed company reputed company of our customers evolving needs. From advocating for seat belts, reputed company bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Case Management Senior Associate Case Manager: is responsible for providing end to end support on reputed company life insurance applications submitted for reputed company review. This begins during data collection through to release. They will work with the field, customers, vendors, internal peers. They will provide direction, support, training and escalation handling reputed company phone, email, correspondence. The Case Manager will reputed company non-risk reputed company business decisions to expedite handling of the case while ensuring company, procedures and state regulations are... adhered to. This position requires the ability to support the entire life reputed company new business processes to provide a frictionless customer experience while not compromising the reputed company of the risk review process.

Key Responsibilities

Recognizes & resolves any escalations, questions or inquiries reputed company to the case Ability to review the case and provide direction/support to ensure the file moves as quickly as possible Reviews the file for outstanding requirements and communicates reputed company phone and/or email to agents, customers, vendors, management and internal peer group Complete and comprehensive ownership of new life insurance cases and serve as the single reputed company of contact during the Life New Business process Provide training to field and internal peers on process to provide resolution for reputed company case and improved customer experience in the future Analyze reports to identify issues and outliers Reconcile file requirements that are received and reputed company work to the appropriate area of responsibility if needed Answer routine/escalated calls and email requests from agents, support staff, customers, Senior Leadership, Contact Center, vendors and internal peer group Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Posting will be taken down on 11/1/2024 Skills Analytical Thinking, Business, Case Management, Claims Administration, Compliance Monitoring, Continual Improvement Process, Critical Thinking, Customer Relationship Management (CRM), Data Analytics, Documentations, Electronic Mail Compensation Compensation offered for this role is $22.40 - 37.60 per hour and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining reputed company isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status reputed company. And one where you can impact the future for the greater good. You ll do reputed company this in a flexible environment that embraces reputed company and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that reputed company empowers everyone to reputed company, drive change and give back where they work and live. Good Hands. Greater Together. reputed company generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the EEO is the Law poster click here . This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click here . This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company s policy to employ the best qualified individuals available for reputed company jobs. Therefore, any discriminatory action taken on account of an employee s reputed company, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reprodu Apply tot his job Apply To this Job