[Remote] Senior Regional Account Manager

Note: The job is a remote job and is open to candidates in USA. Heraeus is a family-owned global technology group focused on improving lives through innovative medical devices. The Senior Regional Account Manager will drive business growth and customer satisfaction within high-potential accounts, building strong relationships and collaborating with internal teams to deliver tailored solutions.

Responsibilities

• Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio’s strategic objectives
• Drive revenue growth within assigned accounts by leveraging upselling, cross-selling, and identifying new business opportunities
• Collaborate with the Business Development team as needed to expand into new areas within assigned accounts
• Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers
• Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction
• Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business
• Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness
• Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment
• Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning
• Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution
• Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty
• Provide guidance to Account Management and Customer Support teams
• Other duties assigned as required

Skills

• Bachelor's degree in a relevant field required
• Minimum 7 years of relevant experience in account management, including experience in the medical device industry required
• Proven success in managing OEM accounts or serving as a supplier to medical device companies
• Strong understanding of medical device design, development, and clinical applications
• Demonstrated ability to build and maintain executive-level relationships and multi-functional customer engagement
• Deep knowledge of market dynamics and ability to translate customer needs into actionable growth strategies
• Exceptional communication, negotiation, and problem-solving skills
• Collaborative mindset with the ability to lead cross-functional initiatives
• Comfortable working in a self-directed, fast-paced environment
• Must be willing and able to travel up to 50%, including international travel
• MBA preferred

Benefits

• This position is bonus eligible, with a target bonus of 30%.
• Our total compensation package includes eligibility for comprehensive medical, dental, and vision coverage
• A 401(k) plan with company match
• Education reimbursement
• Paid parental leave
• Paid time off

Company Overview