[Remote] Strategic Education Platform Administrator (LMS)

Note: The job is a remote job and is open to candidates in USA. Dynatrace is a one-product software company creating real value for large enterprises and millions of end customers globally. They are seeking a Senior Manager to lead the administration and governance of the Dynatrace University platform, focusing on transforming it into a scalable and insight-driven system.

Responsibilities

• Own and scale the end-to-end education platform ecosystem, including Dynatrace University (DTU), certification integrations, and future learning platforms for both internal and external audiences
• Define and implement governance frameworks, including publishing standards, platform usage policies, and scalable operating models (roles, permissions, workflows)
• Drive platform strategy and performance by partnering with CX Ops and engineering teams on roadmap, integrations, and automation opportunities
• Design and lead a centralized administration and support model with defined SLAs, processes, and escalation frameworks to ensure reliable, high-quality service
• Oversee systems and processes (e.g., ticketing, access management) to enable secure, compliant, and scalable platform operations
• Partner with portfolio and cross-functional stakeholders to operationalize education offerings, including standardizing SKUs, pricing, and packaging
• Ensure a seamless, customer-friendly platform experience that supports scalable and consistent commercial offerings
• Enable internal and external stakeholders with clear guidance, operating models, and a scalable contribution framework to effectively leverage the platform
• Collaborate with content and program teams to ensure smooth execution of learning experiences without direct ownership of content creation
• Define KPI frameworks and reporting strategies to measure platform performance, engagement, and business impact
• Use data-driven insights to continuously improve platform experience, governance, and operational efficiency
• Lead and develop a high-performing team responsible for platform administration and support, fostering a culture of accountability, operational excellence, and continuous improvement

Skills

• 8+ years of experience in LMS administration, platform operations, or learning technology environments
• Deep expertise in Docebo (required), including hands-on experience with administration, configuration, and system optimization
• Proven experience designing and scaling governance frameworks, workflows, and operating models
• Experience leading platform operations and support models, including ticketing systems and SLA-based environments
• Demonstrated ability to operate across internal and external user environments (customers and employees)
• Experience partnering with product and engineering teams to influence platform enhancements and integrations
• Strong understanding of how education platforms support customer lifecycle outcomes (adoption, retention, growth)
• Experience defining KPIs and leveraging data to drive decision-making and improvement
• Experience in SaaS, customer education, or product enablement organizations
• Experience with LMS integrations and certification platforms
• Exposure to operationalizing commercial offerings (e.g., SKUs, packaging, pricing models) within a platform
• Experience working cross-functionally with Customer Success, Product, Marketing, and Analytics teams

Benefits

• Health
• Dental
• Life
• STD
• LTD
• 401K
• PTO
• Company-sponsored premium benefits
• Medical
• Dental
• Vacation/holidays
• Company matching 401(k) Plan
• Stock purchase options
• Relocation team that is eager to help you start your journey to a new country, always there to support and by your side
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals

Company Overview

Company H1B Sponsorship