[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Panasonic Appliances Refrigeration Systems de México S. A. de C. V. is part of Panasonic, a company committed to improving lives through innovation. They are seeking a Senior Account Manager to own and expand high-value strategic accounts, driving revenue growth and market share, while coordinating cross-functional execution across various departments.

Responsibilities

• Owns and aggressively expands high-value strategic accounts, driving sustained revenue growth and market share gains
• Accountable for both defending existing business and unlocking significant organic growth through proactive opportunity identification, white space mapping, and executive-level engagement
• Build and deepens relationships with senior decision-makers and cross-functional stakeholders, positioning the company as a critical long-term partner
• Anticipates customer needs, influences demand, and drives alignment on forward-looking capacity, product roadmap, and supply strategy
• Develops and leads account strategies that translate into measurable growth, coordinating cross-functional execution across Sales, Product Management, Engineering, Marketing, and Finance
• Pushes internal alignment to meet aggressive customer timelines and performance expectations
• Leads complex, high-impact negotiations, including pricing, supply commitments, and long-term agreements, with full ownership of commercial outcomes
• Drives disciplined pipeline management and ensures rapid conversion of opportunities into revenue
• Delivers actionable market intelligence, forecasting, and strategic input to shape business planning, investment decisions, and capacity allocation
• Identifies attractive growth opportunities and supports with detailed analytics around opportunity attractiveness, ease of execution and strategic fit
• Manages Opportunity Pipeline and maintains detailed information on projects, quotes, samples and other sales related information
• Responsible for customer sales at targeted market price to meet business plan goals for sales, inventory and profit margin
• Maintains and expands current business through effective support, service, account management and sales promotion
• Responsible for CRM Reporting, Account profile, Project management, Contact management, credit/payment terms and inventory management
• Works with internal Product Management team on development projects and future product roadmap creation, through the input of the customer and market needs and requirements
• Develops & maintains strong relationships with multi-channel sales contacts
• Supervises and supports all sales related activities for assigned accounts
• Liaison between Panasonic and Factories to provide price and delivery information to representatives and customers
• Tracks and documents key activities through weekly company reports
• Coordinates customer activities with global sales team members
• Analyzes the Data Center marketplace related to assigned products, OEM’s, competitors, and customer buying behaviors to help develop strategies for growth
• Translates customer forecasts into shipment and factory production requests to supply chain team and reports back to customer
• Assists in developing annual and long-range strategic business plans as it pertains to assigned major accounts
• Research market to assess new trends in the ESS Market

Skills

• BA/BS degree with a technical background in marketing/sales is preferred
• 8+ Years of sales/account management experience with a technical product focus
• Understands product and technical information on assigned products
• Understands product advantages and disadvantages within the market and for specific customer applications
• Broad strategic mind with a strong entrepreneurial aptitude
• Strong solution-based problem-solving skills necessary
• Strong relationship building and negotiation skills
• Knowledge in finance to best manage inventory, profit and net cash
• Experience coordinating sales with international parent company
• Understanding of competitive players and products in the industry
• Knowledge of electronic and electrical engineering concepts and terms
• Strong program management skills
• Demonstrated proficiency with Microsoft Excel, Word, PowerPoint and Outlook
• Strong communication skills – Internal and external
• Effective in conveying ideas and messages, both formally and informally, in speaking and in writing in clear, concise, accurate, articulate and persuasive means
• Strong written, negotiation and oral communication capabilities, including major presentations to high level internal & external contacts is required
• Effective in leading and influencing others. Able to build support around the direction and decision
• Ability to travel up to 50% (domestic 40% and international 10%) as required by the position
• Valid driver license: Must have or be able to obtain valid passport with no travel restrictions
• Ability to work constructively and co-operatively with people across the organization
• Demonstrates a 'get it done' attitude with drive and energy

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
• Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
• Annual Bonus Program - Opportunity for an annual performance-based bonus.
• Sales Incentive – As part of the overall compensation package, this role is eligible to participate in a sales incentive compensation program.

Company Overview