[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Invoca is the leading AI-powered conversation intelligence platform. They are seeking a hybrid Program Manager to manage program delivery and AI operationalization while collaborating with engineering, product, and design teams to ensure efficient software development and execution.

Responsibilities

• Lead Modern Doc Migrations: Own the end-to-end migration and architectural overhaul of our user-facing documentation from legacy platforms to modern, developer-friendly optimized documentation hubs
• Engineer Content for AI Agents: Architect and structure all technical documentation to be optimized for semantic search and Retrieval-Augmented Generation (RAG), ensuring internal and external AI agents pull flawless, highly accurate context
• Optimize In-Product Guides: Redesign our product analytics and in-product guide implementation from the ground up to deploy impactful, context-aware, in-product guides and walkthroughs that maximize immediate value and self-service help for our users
• Overhaul Internal Knowledge Governance: Audit, declutter, and structurally organize our sprawling internal Confluence space across Product, Design, and Engineering, establishing strict governance, fresh templates, and self-updating best practices
• Embed & Elevate Teams: Drop directly into engineering and product squads as a hands-on coach to audit and optimize their adherence to agile practices, helping them tighten their SDLC delivery loops
• Maximize Delivery Efficiency: Champion our product delivery infrastructure, ensuring teams maintain an aggressive, highly transparent, and organized feature pipeline
• Rewrite the Operational Playbook: Proactively hunt down and eliminate legacy, bureaucratic processes. Design lightweight, high-velocity playbooks that keep cross-functional teams executing at "AI speed."
• Drive R&D Culture & Alignment: Own the operational drumbeat of the department by planning, coordinating, and executing high-impact R&D All Hands meetings and leadership offsites that keep teams unified and inspired
• Uncover Performance Insights: Leverage product analytics and internal telemetry to build robust analytical frameworks that track feature adoption, user drop-off points, and overall platform health
• Translate Data into Strategy: Apply the "5 Whys" methodology to product usage data, digging past surface-level metrics to deliver deep behavioral insights that product managers can immediately turn into actionable feature optimizations
• Track Delivery Health: Keep a pulse on team delivery velocity and execution health, stepping in to help teams manage risks and raise flags early if a critical launch timeline is jeopardized
• Establish a Tactical Rhythm: Build and run a tight, predictable communication rhythm between R&D and Go-To-Market teams (Sales, Customer Success, Product Marketing) to ensure total company alignment on upcoming releases
• Optimize Customer-Facing Tools: Work cross-functionally to ensure GTM teams can seamlessly leverage our customer-facing help tools, making it effortless for support and customer success to unblock users and scale adoption
• Manage Complex Dependencies: Drive high-visibility, cross-functional R&D programs, ruthlessly managing complex, cross-team timelines, resource bottlenecks, and technical dependencies
• Orchestrate Major Launches: Coordinate the operational readiness for big product initiatives, ensuring Product, Design, Engineering, and Ops are completely lockstep as new capabilities transition from early versions to live, enterprise-ready production
• Own the Outcomes: Bring a high-agency, "get-it-done" mentality to massive initiatives, doing whatever it takes to eliminate administrative drag and steer critical corporate priorities across the finish line

Skills

• 5+ years of experience managing complex technical programs, software delivery, process design, operationalizing programs, product/engineering operations, or consulting within a fast-paced technology or SaaS environment, ideally B2B
• Solid experience migrating or managing documentation away from legacy systems
• Hands-on exposure to collaborative AI tools (Claude, Gemini) and a strong curiosity for AI workflow automation platforms (like Gumloop) or semantic search agents (like Atlassian Rovo)
• Solid experience migrating documentation from legacy systems into modern platforms
• Deep experience leveraging product analytics (e.g. Pendo or comparable platforms) to optimize digital adoption
• Proven track record of auditing, cleaning up, and structurally organizing sprawling internal resource sites like Confluence or Sharepoint spaces for cross-functional teams
• Exceptional communication and interpersonal skills
• A fierce, self-starting mentality that thrives when navigating ambiguity
• Bachelors required
• Masters preferred. Areas of study include: Business, Process Improvement, Operations, Technology Management, and similar
• Have a related certification or other credential

Benefits

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.

Company Overview

Company H1B Sponsorship