[Remote] Senior Underwriting Consultant

Note: The job is a remote job and is open to candidates in USA. John Hancock is a leading international financial services provider, helping people make decisions easier and lives better. The Senior Underwriting Consultant is responsible for evaluating high-impact and complex applications, guiding junior colleagues, and ensuring compliance with underwriting policies.

Responsibilities

• In addition to those performed by Underwriter Consultants - identify and provide solutions to work related problems and issues (i.e. Work flow, systems)
• Negotiate and manage time and resources to meet deadlines and service times
• Provide training and act as an information resource for more junior underwriters
• May process all aspects of auditing, formal appeal reviews and contestable claim review
• Audit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies
• Audit medical record summaries to ensure documentation is in accordance with our established guidelines
• Assist management with various research projects pertaining to risk assessment
• Process formal underwriting appeals and complaints
• Review underwriting fraud referrals for appropriateness and assist management with book of business reviews
• Review contestable claims for potential misrepresentation during underwriting
• Maintain good relationships within a self-directed team environment
• Project a professional image and serve as an example to junior staff
• Manage all aspects of underwriting process for most complex cases
• Serve as a subject matter expert for more junior colleagues and management
• Process formal underwriting appeals and complaints
• Manage underwriting fraud referrals for appropriateness and assist management with book of business reviews
• Assist management with staff training and consults

Skills

• College graduate or business equivalent
• Preferably 7 or more years of underwriting experience or exposure
• Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses
• Strong knowledge of referral areas
• Strong organizational, communication and interpersonal skills
• Strong analytical skills; ability to define, research and resolve problems
• Excellent ability to create and maintain customer relationships
• Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
• Strong ability to comprehend, retain and apply current technical information to daily work issues
• Strong knowledge of company plans, riders, benefits and illustrations
• Strong knowledge of medical science, technology and terminology and their impact on morbidity

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Company Overview