[Remote] Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. Stewart Title is a global real estate services company recognized for its commitment to employee development and customer service. The Customer Service Specialist will promote Stewart services and provide administrative support to sales teams, ensuring customer success and maximizing revenue.
Responsibilities
- Responsible for answering routine questions and issues about products and services from internal and external customers
- Effectively resolves inquiries or escalates concerns in a timely fashion
- Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes
- Follows clearly defined procedures to complete daily tasks and responsibilities
- Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
- Uses basic communication and collaboration skills to address internal and/or external clients and/or team members
- Individual contributor working under direct supervision with little autonomy
- Performs all other duties as assigned by management
Skills
- High school diploma required; Bachelor's preferred
- Established computer skills including a strong knowledge of Word & Excel and basic Windows troubleshooting skills
- Experience with SQL Server and Microsoft Remote Desktop
- Demonstrable CRM proficiency
- Advanced knowledge of Microsoft Word for form coding
- Typically requires 0-2 years of related work experience
Benefits
- A variety of health and wellness insurance options and programs
- Paid time off
- 401(k) with company match
- Employee stock purchase program
- Employee discounts
Company Overview