[Remote] Sr Salesforce Financial Services Cloud Administrator (Remote)

Note: The job is a remote job and is open to candidates in USA. Gallagher is a company dedicated to helping clients manage risk effectively. They are seeking a Senior Salesforce Financial Services Cloud Administrator to lead the administration and enhancement of Salesforce solutions for Insurance Brokers, focusing on improving user experience and leveraging AI-driven practices.

Responsibilities

• Lead the technical implementation, Administer and Configure, Salesforce solutions within Financial Services Cloud for Insurance Brokers
• Develop and maintain custom code (Apex, Lightning Web Components), integrations, and automation (Flows, Process Builder)
• Maintain client, policy, and broker relationship models
• Translate user stories and acceptance criteria into clean, testable, bulkified code that meets a 90%+ Apex test coverage bar (with meaningful assertions, not just coverage)
• Collaborate with enterprise architecture to ensure alignment with corporate standards and long-term technology strategy
• Configure automation using Flows and declarative tools, enhanced through AI-assisted configuration and optimization techniques
• Leverage AI-enabled platform capabilities (Einstein, Agentforce, SF Vibes, prompt-driven automation) to: Improve user experience and platform adoption, Deliver intelligent insights on client and policy data, Accelerate configuration, troubleshooting, and enhancements
• Configure and support Salesforce Industries / OmniStudio components
• Support Experience Cloud portals for brokers and customers
• Partner with architects and developers to determine optimal AI-assisted vs configuration vs custom solutions
• Integrate Salesforce with external systems via REST/SOAP callouts, Platform Events, Change Data Capture, Named Credentials, and External Services
• Participate in DevOps processes, incorporating AI-assisted release and deployment practices
• Troubleshoot issues using logs, analytics, and AI-supported diagnostics
• Ensure compliance with data governance and security standards

Skills

• Minimum of 6 years of Salesforce administration experience
• Hands-on experience with Financial Services Cloud (FSC)
• Experience with Digital Insurance, FSC for Insurance Brokers, and Salesforce Industries
• Experience in installing and managing AppExchange products
• Demonstrated adoption of AI-driven delivery practices (Copilot, SF Vibes, prompt engineering)
• Proficiency in Apex, Lightning Web Components (LWC), SOQL/SOSL, Flows, and OmniStudio (OmniScripts, FlexCards, Integration Procedures, Data Mappers)
• Proven experience enforcing engineering standards: Trigger Actions Framework, WITH SECURITY_ENFORCED / User Mode DML, SLDS, accessibility, and proper error handling
• Strong SOQL/SOSL skills, including relationship queries, selectivity, and large-data-volume considerations
• Solid grasp of Salesforce security model: profiles, permission sets / permission set groups, sharing rules, OWD, FLS, CRUD, and User Mode DML
• Proven ability to use AI to improve efficiency, accuracy, and end-user outcomes
• Strong Salesforce configuration and security expertise
• Strong stakeholder communication skills
• Demonstrated experience with CI/CD for Salesforce (validation-only deploys, scratch orgs or sandboxes, automated tests in pipeline)
• Certified Platform Developer 2
• Certified System Administrator
• Certified Financial Services Cloud
• OmniStudio / Industries Common Core experience (OmniScript, FlexCard, Integration Procedures, Data Mappers)
• Salesforce certifications: Sales Cloud, Service Cloud, JavaScript Developer I, and/or Application/System Architect
• Experience with AI capabilities in Salesforce (Einstein, Agentforce, Data Cloud, Prompt Builder)
• Experience Cloud exposure
• Experience in insurance / financial services / healthcare / regulated industry with awareness of compliance requirements (SOC 2, HIPAA, PII)

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

Company Overview