[Remote] Area Sales Manager I

Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is a financial institution seeking an Area Sales Manager I to oversee residential mortgage loan origination. The role involves managing a team of Mortgage Loan Originators, developing sales strategies, and ensuring compliance with banking regulations to enhance customer service and drive business growth.

Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.)
• Develop a sales culture and sales focused environment within team
• Develop and foster relationships with Financial Center personnel to build business and referrals
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures
• Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments
• Manage a team of at least 5 MLOs
• Manage personal and team production via local and Bancorp reporting and KPIs
• Hold business plan reviews with sales team
• Build strategic and tactical plans for driving volume growth in assigned area
• Participate in sales calls with MLOs
• Assist departmental management in identifying possible improvements in systems and procedures
• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers
• Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank
• Monitor quality levels of loan originators to insure adherence to standards
• Serve as an intermediary for loan issues with processing manager and underwriting manager
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues
• Recruit, hire, and train new loan officers

Skills

• High school diploma or GED equivalent
• 2-4 years residential mortgage sales experience required
• In-depth knowledge of conventional, government, and portfolio guidelines
• Knowledge of residential mortgage processing, underwriting and closing procedures
• Knowledge of federal lending regulations governing real estate lending
• Demonstrated leadership, organizational, teamwork, and customer service skills
• Must lead by example and have a high level of integrity
• Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired
• In-depth sales technique/sales coaching skills
• Strong desire to excel in a competitive environment
• Strong interpersonal and communication skills
• Strong analytical and problem-solving skills are required
• Excellent verbal, written, presentation, people, and diplomacy skills are required
• Ability to multi-task and to be flexible
• PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint)
• Experience with Mortgage origination systems and automated decisioning tools required
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
• Two/Four-year college degree preferred
• Previous management experience preferred

Benefits

• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

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