[Remote] Data & AI Operations Manager

Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform in the U.S. seeking a Data & AI Operations Manager to enhance their Legal & Compliance operations through data and automation. The role involves collaborating with various teams to drive process improvements and implement AI solutions that improve decision-making and operational efficiency.

Responsibilities

• Lead stakeholders through process mapping and operational improvement, prioritizing opportunities for automation and analytics based on impact, risk, and feasibility
• Own the design, build, and iteration of low-code and AI-enabled workflows using tools such as n8n (a low-code automation platform), Zapier, and OpenAI Agent Builder
• Translate business needs into reliable, production-grade automations, including exception handling and human-in-the-loop checkpoints
• Develop and maintain evaluation sets, define quality thresholds, and run A/B tests to measure AI workflow performance
• Integrate automation into dashboards and reporting, ensuring trusted, timely, and well-governed data is available to the right teams
• Track and communicate the impact of automation and AI solutions on cycle time, accuracy, cost, efficiency, and risk turning results into insights and recommendations for senior stakeholders
• Continuously assess new and existing applications and SaaS platforms to identify embedded or emerging AI capabilities
• Lead pilots and proofs of value for new workflows or AI capabilities, defining success criteria upfront and incorporating stakeholder feedback into go-forward decisions
• Provide training and enablement to Legal & Compliance teams, driving adoption and ongoing improvement
• Partner with the Compliance Training team to create and incorporate AI use case specific policies and procedures into required learning programs

Skills

• 7+ years of experience in data operations, analytics, legal operations, or a related field, with hands-on experience designing, owning and scaling automated workflows
• Proficient with low-code automation tools (e.g., Zapier, n8n) and integrating APIs and webhooks, with demonstrated ability to build reliable, supportable solutions
• Experience working with AI platforms (e.g., ChatGPT Enterprise or similar large language models), including prompt design and evaluation
• Familiarity with relational and semi-structured data models and the ability to translate data into decisions and prioritization; experience writing SQL and with data platforms such as Databricks is a plus
• Experience with data integration tools (e.g., Airbyte), including handling schema changes and coordinating with data engineering
• Familiarity with Git-based version control (e.g., GitLab) for managing low-code assets and approvals
• Ability to communicate complex technical concepts clearly to legal and business stakeholders
• Strong understanding of governance, privacy, and security principles, especially regarding PII and responsible AI use, and demonstrated judgment in balancing innovation with controls
• Proven ability to plan and execute initiatives independently in a fast-paced environment, including end-to-end ownership from discovery through delivery and adoption
• Excellent collaboration and communication skills, with a solution-oriented mindset and the ability to influence outcomes across functions without direct authority

Benefits

• In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Company Overview

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