[Remote] Senior Director, Partner Account Management (North America)

Note: The job is a remote job and is open to candidates in USA. Acumatica is a leading innovator in cloud ERP solutions, helping small and midsized companies thrive in the digital economy. They are seeking a Senior Director of Partner Account Management to lead a team focused on driving revenue growth and customer satisfaction with major partners. The role involves managing partner relationships, overseeing annual planning, and ensuring strong team performance.

Responsibilities

• Drive outcomes across our most strategic partners
• Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach
• Ensure high customer satisfaction (NPS), low churn (
• Improve partner productivity and performance above the broader ecosystem
• Lead and grow the Major PAM team
• Lead, coach, and develop a team of 3–6 Major PAMs
• Set a high bar for account management, planning, and execution
• Help each team member grow into a stronger, more strategic operator
• Own relationships with top partners and their customers
• Build and maintain strong relationships with partner executives, including C-suite
• Stay closely connected across sales, delivery, and leadership within each partner
• Act as an executive sponsor on key deals and for strategic end customers
• Drive annual planning and execution
• Lead the annual planning process with each major partner
• Ensure plans are clear, measurable, and tied to growth and customer outcomes
• Hold both the team and partners accountable to execution
• Run high-impact QBRs
• Raise the quality and consistency of QBRs across the team
• Participate directly in the most important partner reviews
• Keep the focus on forward-looking growth, performance, and accountability
• Own forecasting and business visibility
• Drive forecast accuracy and pipeline quality across major partners
• Ensure clear visibility into risks and opportunities
• Provide straightforward, reliable updates to leadership
• Be the voice of the partner internally
• Represent the needs of top partners within Acumatica
• Influence programs, product, and go-to-market based on partner feedback
• Champion key partner asks and helps remove internal friction
• Scale what works
• Identify and establish best practices across major partners
• Share and drive adoption of those practices across the broader PAM team and ecosystem

Skills

• Bachelor's degree in Business, Management, or related field required
• 10+ years of people leadership experience leading teams in partner management, account management, or similar roles
• Experience working with complex B2B solutions (ERP experience strongly preferred)
• Deep expertise managing and growing strategic partner relationships
• Strong operator—comfortable with planning, forecasting, and driving accountability
• Able to work effectively at the executive level, both internally and with partners
• MBA or advanced degree preferred
• Direct sales experience is a plus

Benefits

• Annual bonus and stock
• Sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role
• Healthcare benefits (medical, dental and vision insurance for you and your dependents)
• Employer paid Short-Term/Long-Term Disability and Basic life coverage
• 401(k) plan with company match
• Flexible time off
• Sick and safe leave

Company Overview