[Remote] Client Expansion and Growth Manager
Note: The job is a remote job and is open to candidates in USA. Phigenics is a company focused on driving business growth through strategic partnerships. The Client Expansion and Growth Manager (CEGM) will support sales initiatives within existing accounts, working closely with the Director of Account Managers to achieve sales, revenue, and customer satisfaction goals.
Responsibilities
- Drive revenue expansion by introducing and selling additional Phigenics services to existing client accounts
- Conduct client discovery calls and present proposals to current customers for new services
- Identify opportunities in accounts and strategize plan to capitalize
- Understand building water systems, infrastructure, regulations and water chemistry
- Communicate the unique value of Phigenics services across accounts
- Maintain accurate customer data in CRM and respond promptly to client needs
- Build and maintain strong, long-term relationships with key stakeholders to ensure client satisfaction and retention
- Work closely with Account Managers, technical teams, and other internal stakeholders to deliver seamless client experiences
- Stay informed about industry trends, competitor offerings, and regulatory changes to position Phigenics effectively
- Monitor sales metrics and account growth progress, providing regular updates and forecasts to leadership
Skills
- Bachelor's degree required
- 1–5 years of professional sales experience in healthcare
- Ability to calculate ROI
- Excellent communication, organization, and leadership skills
- Strong interpersonal and relationship-building abilities across cross-functional teams
- Skilled in presentations and facilitation
- Self-motivated with a proactive, solution-oriented mindset
- Commitment to professional ethics
- Adaptability in a fast-paced, evolving business environment
- Proficiency in MS Office and HubSpot
- Ability to identify and capitalize on opportunities for selling within existing client accounts
- Skilled in developing and executing account strategies that align with client needs and organizational goals
- Proven ability to build trust and maintain long-term relationships with key stakeholders
- Exceptional verbal and written communication to clearly convey value propositions and negotiate effectively
- Understanding of building water systems, infrastructure, regulatory requirements, and water chemistry to support informed client discussions
- Experience with water related engineering is a plus
- Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards is a plus
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