[Remote] Head of Product Operations

Note: The job is a remote job and is open to candidates in USA. Tempo Software is a leading company in the Atlassian ecosystem, providing integrated solutions for time management and operational efficiency. They are seeking a Head of Product Operations to build and scale the operational backbone of their Product organization, focusing on strategic operations, AI integration, and insights that drive product decisions.

Responsibilities

• Partner with the CPO and product leadership team to define, track, and operationalize product strategy across the organization
• Own the product operating cadence: QBRs, planning cycles, leadership offsites, and cross-functional rituals
• Build and maintain dashboards and reporting frameworks that give leadership real-time visibility into portfolio health, team capacity, and delivery performance
• Drive alignment across Product, Engineering, and GTM on priorities, roadmap milestones, and resource allocation
• Champion the integration of AI tools and workflows into Product Operations, including automated reporting, intelligent prioritization support, and AI-assisted research synthesis
• Partner with Engineering and Platform teams to identify where AI can reduce operational overhead in product delivery workflows
• Develop a framework for how product managers use AI in discovery, spec writing, and iteration, and drive adoption of best practices across the org
• Stay ahead of emerging AI capabilities and translate them into operational improvements that give Tempo’s product teams a competitive edge
• Own the Product team’s core toolstack and ensure PMs and designers have the systems they need to do their best work
• Design and implement scalable processes for roadmap management, intake, prioritization, and cross-team dependency tracking
• Build and run the onboarding and enablement programs for new product hires, ensuring ramp-up is fast and consistent
• Identify and close operational gaps before they become organizational bottlenecks
• Build the data and insights infrastructure that connects product decisions to customer outcomes and business results
• Own the voice-of-customer synthesis process, ensuring product leadership has a regular, structured view into customer feedback, NPS signals, and support trends
• Work with Data and Analytics to instrument key product metrics and make them accessible to the broader product team

Skills

• 7+ years in Product Operations, Strategy and Operations, Chief of Staff, or a related function at a high-growth B2B SaaS company
• Proven ability to operate at both the strategic and executional level — comfortable designing operating models and rolling up your sleeves to implement them
• Deeply fluent in modern AI tools and genuinely excited about how they can change the way product organizations work — you have opinions on this and have put them into practice
• Strong analytical skills, with the ability to build dashboards, synthesize complex data, and communicate insights to a senior audience
• Exceptional communicator who can write crisply, run effective meetings, and build alignment across functions without authority
• Experience with tools such as Jira, Confluence, Notion, BigQuery, Looker, or equivalents — and a track record of improving how teams use them
• Comfortable with ambiguity and energized by building structure where it doesn't yet exist
• Experience in the Atlassian ecosystem or project and resource management software is a strong plus

Benefits

• Remote First work environment.
• Unlimited vacation in most of our locations!
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices.
• Employee referral program.

Company Overview