[Remote] Manager, Revenue Operations and Order Management

Note: The job is a remote job and is open to candidates in USA. Pinterest is a platform that inspires creativity and innovation. As the Manager of Revenue Operations and Order Management, you will lead a team to oversee the order fulfillment process, ensuring accuracy and efficiency while collaborating with cross-functional teams to drive revenue growth.

Responsibilities

• Identify and champion automation and AI/ML opportunities to reduce manual effort and improve accuracy across the order lifecycle
• Partner with Sales Strategy, Revenue Operations, and Sales to improve order experience and policy clarity, while driving prioritized process and automation enhancements that boost efficiency, quality, and compliance
• Drive data-driven accountability and strategic insights by developing, monitoring, and analyzing key operational metrics to identify performance trends, optimize processes, and enable informed decision-making across cross-functional teams
• Lead change management efforts for system implementations, process redesigns, and organizational transitions
• Define and execute the long-term vision and roadmap for Order Management and Quote-to-Cash operations, aligning with broader Finance and Go-to-Market strategy
• Own the end-to-end order lifecycle, delivering accurate and timely orders
• Lead, mentor, and develop a high-performing, globally distributed team with clear goals, regular coaching/reviews, and a culture of accountability and excellence
• Design and run case and queue management to consistently meet or exceed SLAs and customer expectations
• Serve as the point of escalation for complex orders, exceptions, and policy approvals; drive root-cause fixes to prevent recurrence
• Establish and maintain SOPs, playbooks, and training; ensure compliance with accounting policy, revenue recognition readiness, and internal controls
• Standardize reporting to measure team performance and inform decisions; evaluate and share key insights regularly with executive leadership
• Scale operations to support business growth, including global expansion, new product launches, and evolving monetization models

Skills

• Bachelor's degree in a relevant field such as Accounting, Finance, related field or equivalent experience
• Minimum of 5 years of experience in revenue operations or similar team at a global organization, with a minimum of 2 years in leadership
• Extensive experience in Order Processing and Quote-to-Cash operations. Preferably with experience in internet advertising
• Deep knowledge of Order Management and Quote-to-Cash systems and workflows, including CPQ, pricing, order orchestration, and revenue recognition, supported by ERP/CRM platforms and reporting tools
• A demonstrable background in global people management that is aligned with our mission and core values
• Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis
• Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
• Our PinFlex future of work philosophy for this role in our Accounting organization requires this role to visit a Pinterest office for collaboration up to 2 times per month

Benefits

• The position is also eligible for equity.
• Information regarding the culture at Pinterest and benefits available for this position can be found here.

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