[Remote] Technical Account Manager, Terminal

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses that aims to increase the GDP of the internet. The Technical Account Manager for Terminal will support technical engagements for customers adopting in-person payments, focusing on hardware onboarding, SDK enablement, and operational readiness.

Responsibilities

• Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting
• Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window
• Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope
• Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately
• Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome
• Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks
• Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments
• Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan

Skills

• 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements
• Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments
• Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations
• Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions
• Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams
• Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements
• Practical troubleshooting skills for networking, device pairing, and cross-system payment flows
• Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills
• Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics
• Ideal experience in the payments industry
• Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes
• Some exposure to SQL for quick reconciliation or data checks is a plus
• Prior experience running pilots or short rollouts and handing off to longer-term operational teams

Company Overview

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