[Remote] Director of Operations

Note: The job is a remote job and is open to candidates in USA. Cushman & Wakefield is a leading provider of facilities services, and they are seeking a Director of Operations to oversee all facilities services across multiple client accounts. This role is responsible for ensuring operational excellence, managing budgets, and leading teams to deliver high-quality maintenance and service delivery.

Responsibilities

• Manage and oversee day-to-day industrial maintenance operations across multiple fulfillment and sortation facilities
• Ensure high performance in PM/PdM programs, conveyor and robotics maintenance, troubleshooting, and automation reliability
• Conduct regular onsite visits, technical assessments, and audits to evaluate maintenance execution, uptime performance, and technician skill levels
• Ensure consistent use of standardized work processes, CMMS/EAM systems, safety procedures, and maintenance playbooks across all sites
• Lead operational readiness for new site start-ups, transitions, and expansions—including staffing, onboarding, equipment readiness, and process implementation
• Remain current on emerging technologies within automation, controls, robotics, and industrial maintenance practices; cascade updates to the field teams
• Maintain strong relationships with onsite engineering, operations, and reliability partners to ensure alignment on goals and expectations
• Serve as the senior point of contact for all operational and service delivery discussions with leadership
• Maintain high client satisfaction by delivering reliable service, transparent reporting, and responsive issue resolution
• Partner with Business Development on renewals, expansions, and special project opportunities within the network
• Collaborate with regional and national leadership to align operational strategies with account-wide goals
• Manage multi-site budgets, including labor, materials, spare parts, contracts, and vendor services
• Monitor operational KPIs such as uptime, downtime reduction, PM compliance, technician productivity, and cost-per-unit
• Utilize dashboards, CMMS data, and monthly financial reviews to ensure performance targets are achieved
• Oversee purchasing and inventory processes to ensure proper controls and cost efficiency
• Maintain strong oversight of receivables, labor management, overtime, and cost-containment initiatives
• Lead a team of Maintenance Managers, Senior Maintenance Managers, Area Managers, and Reliability leaders across the network
• Oversee recruiting, selection, and onboarding of exempt and non-exempt maintenance and technical staff
• Develop succession plans, career paths, and training programs for field teams across multiple skill levels (robotics techs, controls techs, maintenance managers, etc.)
• Coach and mentor leaders to build strong operational bench strength and technical capability
• Support employee relations, performance management, and (where applicable) union-related processes
• Ensure all technicians receive required safety, technical, and CMMS training
• Champion a culture of safety within all facilities under your oversight
• Ensure implementation and continuous improvement of safety programs, hazard reporting, LOTO procedures, JSAs, and compliance activities
• Oversee incident management, root cause analysis, and corrective actions in partnership with HSSE and Risk teams
• Track safety KPIs and ensure operational leaders are consistently coaching and reinforcing safe behaviors
• Complete special projects or directives from senior leadership
• Support operational excellence initiatives and cross-functional projects across the broader C&W Services network

Skills

• BA/BS degree in Business Management, Engineering, Industrial Technology, or related field preferred
• 10+ years of experience in industrial maintenance, manufacturing, distribution, automation, or facilities engineering
• 7+ years of multi-site management experience leading maintenance, MHE, or robotics operations in large-scale environments (Amazon experience strongly preferred)
• Strong understanding of conveyors, robotics, PLCs, mechanical/electrical systems, and preventive/predictive maintenance
• Experience managing large, geographically dispersed teams
• Strong leadership, communication, and relationship-building skills
• Demonstrated ability to drive uptime improvements and operational efficiencies
• Proficient in CMMS/EAM systems, maintenance scheduling, technical reporting, and KPI dashboards
• Strong customer service orientation and client partnership capabilities
• Financial acumen, including budgeting, forecasting, and cost management
• Ability to travel 30-40% nationally to fulfillment facilities

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life, and disability insurance programs
• Paid and unpaid time away from work

Company Overview

Company H1B Sponsorship