[Remote] Strategic Account Manager, eCommerce
Note: The job is a remote job and is open to candidates in USA. Revision Skincare® is seeking a Strategic Account Manager for Ecommerce to develop and manage their ecommerce and online retail partnerships. This role involves driving profitable digital growth through joint business planning, promotional execution, and cross-functional collaboration, while ensuring alignment on shared growth goals with digital partners.
Responsibilities
- Serve as the primary relationship owner and trusted business partner for assigned ecommerce and online retail accounts
- Develop a deep understanding of each account’s digital growth objectives, promotional strategy, merchandising priorities, and operating model
- Create and execute annual Joint Business Plans that align account goals with Revision Skincare’s ecommerce and commercial priorities
- Identify opportunities to expand assortment, improve product visibility, increase conversion, and accelerate online sales growth
- Build strong working relationships with ecommerce merchants, category managers, digital merchandising teams, and key decision-makers
- Deliver annual sales, revenue, margin, and growth objectives across assigned ecommerce accounts
- Develop account-specific growth strategies, promotional calendars, pricing recommendations, and digital business initiatives
- Identify opportunities across marketplaces, seasonal programs, and customer expansion opportunities
- Drive successful adoption of new product launches, online campaigns, and strategic initiatives
- Monitor account performance and implement corrective action plans to improve traffic, conversion, and profitability
- Lead execution of key ecommerce initiatives, including: Promotional campaigns and online events, Product launches and assortment expansion, Digital shelf optimization, including content, imagery, and discoverability, Retail media and campaign support, Business reviews and performance recaps, Conversion and growth initiatives
- Coordinate cross-functional resources to ensure seamless execution of ecommerce commitments
- Ensure all account activities align with annual business plans, brand standards, and growth objectives
- Manage customer communications and serve as escalation point for digital, operational, and business issues
- Partner closely with marketing, digital commerce, sales, and education teams to align account strategies and online execution
- Gather customer insights, shopper behavior trends, and competitive intelligence to strengthen account planning
- Communicate ecommerce priorities, promotional plans, launch timing, and business objectives across internal stakeholders
- Support internal teams in maximizing account opportunities through aligned content, campaigns, and operational readiness
- Collaborate with marketing and content teams to support online merchandising, brand storytelling, and promotional strategies
- Support planning and execution of digital campaigns, online education initiatives, product features, and promotional events
- Identify opportunities to improve customer engagement through enhanced content, reviews, ratings, and product page optimization
- Ensure ecommerce customers have access to timely assets, product information, and launch support materials
- Lead development and execution of annual account plans, growth strategies, and ecommerce objectives
- Conduct regular business reviews with customers to evaluate performance and identify opportunities
- Monitor key ecommerce metrics, including: Revenue and margin performance, Traffic, conversion, and average order value, Product content quality and digital shelf performance, Promotional effectiveness and campaign results, New product adoption and assortment productivity, Customer KPIs and operational scorecards
- Use insights and data to inform strategic recommendations, forecasting, and account planning
- Collaborate closely with Marketing, Digital Commerce, Operations, Customer Service, Finance, and Supply Chain teams
- Advocate for customer and shopper needs while balancing company priorities and objectives
- Lead internal account planning meetings and ensure alignment across stakeholders
- Support forecasting, inventory planning, launch readiness, and promotional execution activities
- Manage day-to-day account communications and ecommerce operational support, resolving issues proactively and efficiently
- Ensure execution excellence across all digital customer touchpoints, including content, promotions, pricing, and availability
- Maintain accurate account documentation, forecasts, retailer calendars, and CRM records
- Support inventory alignment, order management, and compliance with customer requirements and agreements
Skills
- Minimum 5-8 years of successful sales, account management, ecommerce, business development, or strategic account experience
- Experience managing complex ecommerce or omnichannel customer relationships and delivering measurable business growth
- Strong business planning, negotiation, digital merchandising, and relationship management skills
- Proven ability to develop and execute strategic growth plans in online retail environments
- Excellent communication, presentation, and influencing capabilities
- Demonstrated ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment
- Proficiency in CRM systems, Microsoft Excel, PowerPoint, and ecommerce reporting or analytics tools
- Ability to travel as required
- Experience within skincare, beauty, wellness, aesthetics, dermatology, or other premium consumer brands
- Experience managing national eTailers, marketplaces, retailer.com, or omnichannel customer accounts
- Familiarity with ecommerce platforms, retailer portals, digital shelf standards, and online merchandising best practices
- Experience developing and executing Joint Business Plans and Quarterly Business Reviews
- Understanding of ecommerce analytics, category management, digital marketing, and commercial planning
- Experience supporting product launches, online promotions, and retail media initiatives
Company Overview