[Remote] Copy Of Human Resource Assistant - Federal

Note: The job is a remote job and is open to candidates in USA. APV is a mission-driven technology company transforming organizations through advanced technology and human ingenuity. The Human Resource Assistant provides operational and administrative HR services to the Department of Homeland Security, supporting high-volume HR transactions, customer service operations, and compliance activities.

Responsibilities

• Provide contractor support for DHS HR Shared Services operations, including processing routine HR actions and responding to employee and manager inquiries
• Serve as a first-level support resource, triaging requests and escalating complex matters to DHS HR Specialists or government leads
• Support standardized HRSS workflows to ensure timely, accurate, and consistent service delivery
• Process and maintain personnel records in federal HR systems (e.g., EmpowHR, NFC, USA Staffing, or successor systems)
• Perform data entry, validation, and quality checks to ensure accuracy and completeness of HR data
• Handle Personally Identifiable Information (PII) in compliance with DHS security, privacy, and records management policies
• Respond to HR inquiries related to onboarding, benefits, leave, personnel actions, and HR policies
• Document and track requests using HR case management or ticketing systems
• Provide professional, customer-focused service in a shared services environment supporting multiple DHS components
• Support onboarding and offboarding activities, including documentation review and routing
• Prepare HR correspondence, forms, and supporting documentation
• Assist with scheduling, recordkeeping, and coordination of HR operational activities
• Assist with routine HR reporting and data extracts to support DHS operational oversight
• Ensure contractor support activities align with DHS directives, OPM regulations, and applicable collective bargaining agreements
• Support audits, data validation efforts, and internal quality assurance reviews

Skills

• Bachelor's degree in human resources, Public Administration, or related field
• Three (3) to five (5) years of experience providing administrative, HR, or shared services support in a federal or large enterprise environment
• Experience supporting HR operations, personnel processing, or customer service functions
• Demonstrated ability to work in a high-volume, deadline-driven environment
• Strong attention to detail and commitment to data accuracy and confidentiality
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Experience providing contractor support to DHS or other federal agencies
• Familiarity with federal HR systems (EmpowHR, NFC, USA Staffing)
• Knowledge of OPM regulations and federal HR processes
• Prior experience in an HR Shared Services or centralized HR operations model

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