[Remote] Technical Account Manager - Electronic Security Systems

Note: The job is a remote job and is open to candidates in USA. K Group Companies is a locally owned technology service provider established in Grand Rapids, MI, serving clients across the United States. They are seeking a Technical Account Manager to act as the primary liaison with clients, focusing on building relationships and ensuring solutions align with client needs in the physical security domain.

Responsibilities

• Develop and manage client relationships, serving as the primary point of contact for key accounts
• Generate new business opportunities by expanding within existing accounts
• Collaborate with clients to understand business challenges and align solutions across physical security and managed services
• Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions
• Stay current with new security technologies, products, and industry trends to advise clients effectively
• Partner with technical teams to ensure client needs are accurately translated into deliverables
• Identify opportunities for up-selling and cross-selling across the security and IT service portfolio

Skills

• 2-4 years of technical sales or account management experience in security or related industries
• Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems
• Must have experience in account management
• Excellent communication and relationship-building skills
• Be able to work at a fast-paced environment
• Strong technical aptitude with digital and security technologies
• Commercially minded with a focus on delivering measurable client and business outcomes

Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities

Company Overview