[Remote] Remote Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Globe Life American Income Division: Serur Organization is seeking a Remote Customer Service Representative to join their team. This role involves being the first line of communication for customers, resolving complaints, and generating new sales while meeting performance goals.

Responsibilities

• Interact with customers by answering phone calls promptly, and meeting with customers in person as needed
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business
• Perform basic billing duties, including completing customer transactions, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges
• Generate new sales
• Provide customers with status reports on applications
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times
• Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved

Skills

• High school diploma or equivalent
• Ability to comfortably sit for long periods of time
• Attention to details
• Strong interpersonal skills

Company Overview