Remote in FL, NC, CA or IL- Japanese Bilingual Travel Insurance Customer Service rep

Japanese Bilingual needed for Full Remote Travel Insurance Customer Service Rep. Must reside in FL, NC, CA or IL Schedule: Includes weekends; shifts between 7:00 AM–7:00 PM (8 hours/day) As a field representative (operator) of the Operations Department Travel, he/she handles cases close to the customer quickly and accurately. In response to problems faced by Japanese nationals overseas, such as accidents, illness/injury, disasters, terrorism, etc., provide optimal services promptly via telephone in coordination with our offices in each country and local medical institutions, etc. In addition, provide the same services to foreigners visiting Japan. In addition, the same services will be provided to foreign visitors to Japan. Principal Duties and Responsibilities: · Able to handle outpatient cases (initial and re-consultation arrangements, etc.) alone and lead conversations while proceeding. · Able to handle hospitalization arrangements for patients, anticipating and avoiding possible problems before they occur. · Able to handle patient transportation (return) arrangements alone, while accurately understanding the situation and obtaining necessary information. · Able to handle death case arrangements, staying close to the client and obtaining the necessary information to proceed. · Able to handle arrangements for foreign visitors' projects, confirming necessary information in advance. · Review invoices we received to make sure all necessity information were obtained. Adjudicate the contents, reports medical information to our clients in order to determine coverage. Inform insureds the amount of invoices, if necessary, in order to request claim form to submit on time. If the service includes denial contents, report it to our clients to get authorization of denial, then reject the ‘not covered’ contents to providers. Inform insureds about rejection and explains it is insured’s responsibility. · Review reimbursement claims documents to match with providers claims contents, report all information to our client’s reimbursement request amount is legitimate. If it’s not legitimate, get authorization from our clients for rejection, and send out denial letter to insureds. · Able to handle Security matters (emergency evacuation arrangements, safety measures, information provision) and proceed appropriately. · Able to handle Motor cases (arranging ambulance, providing location information in case of theft, etc.) and proceed according to the flow. Required / Desired Knowledge, Experiences and Skills: Requirements: · Basic business knowledge (travel insurance policy conditions, service details and flow chart) · Understanding of the basic systems used (Email, MAX, Travel Eye).・ · Interpersonal negotiation skills · Business-level Japanese and English language skills · Business manners (face-to-face, offline, speaking/writing) · Ability to understand the situation and feelings of the other party and respond accordingly. Education/Certifications: Requirements: · High School Diploma or Equivalent (GED) required. Pay: $20.00 - $24.00 per hour Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Language:

• Japanese (Required)

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