Senior Customer Education Specialist – eLearning Design, Product Mastery & Customer Success Enablement at arenaflex

About arenaflex – Pioneering Customer‑Centric Learning in the SaaS Landscape

arenaflex is a global leader in B2B SaaS solutions, delivering cutting‑edge technology that empowers businesses to unlock data‑driven insights, automate workflows, and accelerate growth. Our commitment goes beyond providing a powerful platform; we strive to ensure every customer becomes a confident, self‑sufficient power user. To achieve this, arenaflex has built a world‑class Customer Education organization that designs immersive, high‑impact learning experiences and serves as the strategic conduit between our users and the product development team. If you are passionate about translating complex technology into engaging, actionable knowledge, you will find a home at arenaflex where innovation, collaboration, and continuous improvement are part of the daily rhythm.

Why This Role Matters – The Vision and Mission

The Senior Customer Education Specialist is a cornerstone of arenaflex’s mission to empower customers with the knowledge and skills they need to excel. Our vision is to become the global benchmark for customer education, setting the gold standard for eLearning engagement, effectiveness, and impact. In this role, you will be the architect of learning journeys that not only teach product functionality but also inspire confidence, drive adoption, and generate valuable feedback that fuels product evolution.

Position Summary – Your Impact at arenaflex

Reporting to the Head of Customer Education, you will lead the design, development, and delivery of high‑quality eLearning content for arenaflex’s diverse customer base. You will also act as the primary liaison between customers and the product team, ensuring that insights from the field are captured, analyzed, and transformed into actionable product enhancements. Your work will directly influence customer satisfaction scores, renewal rates, and the overall reputation of arenaflex as a learning‑focused organization.

Key Responsibilities

Product Mastery & Thought Leadership

• Develop an in‑depth, up‑to‑date understanding of the arenaflex platform, its features, and its roadmap.
• Become a recognized subject‑matter expert by actively using the product, participating in beta programs, and extracting learning moments from daily interactions.
• Attend regular product trainings, roadmap briefings, and cross‑functional meetings with Product Managers to stay ahead of new releases.
• Partner with the Customer Onboarding Team to maximize product utilization and accelerate time‑to‑value for new customers.
• Provide the Customer Success (CS) team with ready‑to‑use educational modules that address common use cases, workflow scenarios, and best‑practice methodologies.
• Support arenaflex’s Product Education Team by contributing complementary learning assets that reinforce product messaging.
• Collaborate with the Product Marketing team to share field‑derived insights that shape go‑to‑market strategies and messaging.

E‑Learning Excellence & Content Creation

• Design, develop, and maintain engaging eLearning courses, micro‑learning videos, interactive documentation, webinars, and supplemental learning interventions.
• Leverage instructional design best practices (ADDIE, SAM, Bloom’s Taxonomy) to ensure content is pedagogically sound and aligned with adult learning principles.
• Implement a seamless learner experience within our Learning Management System (LMS), ensuring intuitive navigation, progress tracking, and certification pathways.
• Lead the creation and continuous improvement of arenaflex certification programs, establishing clear competency levels and measurable outcomes.
• Curate a dynamic scenario library that showcases real‑world applications of the arenaflex platform, enabling customers to practice and master advanced functionalities.

Customer Engagement & Feedback Loop

• Host live webinars, Q&A sessions, and virtual workshops to directly address customer questions, demonstrate product capabilities, and gather real‑time feedback.
• Analyze learner feedback, survey results, and usage analytics to identify gaps, refine content, and enhance overall learning effectiveness.
• Serve as the “single source of truth” for customer insights, translating qualitative and quantitative data into actionable recommendations for product enhancements.
• Maintain a continuous improvement mindset by staying abreast of emerging eLearning trends, instructional technologies, and SaaS education best practices.

Essential Qualifications

• Education: Bachelor’s degree in Education, Instructional Design, Learning Sciences, or a related discipline. Advanced degrees are a plus.
• Experience: Minimum of 3 years in instructional design, eLearning development, or a comparable role within a B2B SaaS environment.
• Language Skills: Fluency in English and proficiency in the local language of the target market.
• Communication: Exceptional written and verbal communication skills, with the ability to present complex concepts clearly to diverse audiences.
• Project Management: Proven ability to manage multiple projects simultaneously, meet deadlines, and coordinate cross‑functional stakeholders.
• Technical Proficiency: Hands‑on experience with eLearning authoring tools (Articulate Storyline, Rise, Adobe Captivate) and LMS platforms such as Intellum, Skilljar, Tovuti, or Talent LMS.
• Tool Familiarity: Comfortable using Google Workspace (Docs, Sheets, Slides, Drive) for collaboration and documentation.
• Agile Mindset: Demonstrated ability to deliver value quickly through iterative design, rapid prototyping, and continuous feedback loops.
• Passion for Learning: A genuine enthusiasm for staying current with industry trends, emerging technologies, and best practices in B2B SaaS education.
• Collaboration: Strong interpersonal skills with a track record of bridging gaps between customers, product teams, and internal stakeholders.

Preferred Qualifications & Additional Attributes

• Experience designing learning experiences for enterprise‑level SaaS products with complex workflows.
• Certification in instructional design methodologies (e.g., ATD, CPLP) or eLearning development (e.g., Articulate Certified).
• Background in data analytics or the ability to interpret LMS analytics to drive data‑informed content improvements.
• Demonstrated creativity in gamification, scenario‑based learning, and interactive media production.
• Ability to travel occasionally for customer immersion sessions, conferences, or on‑site workshops.

Core Skills & Competencies for Success

• Instructional Design Expertise: Mastery of adult learning theory, curriculum development, and assessment design.
• Technical Acumen: Comfort navigating SaaS platforms, APIs, and technical documentation to translate features into learner‑friendly language.
• Storytelling Ability: Craft compelling narratives that contextualize product functionality within real‑world business challenges.
• Analytical Thinking: Use data to evaluate learning effectiveness, identify trends, and prioritize enhancements.
• Customer‑Centric Mindset: Empathy for user challenges and a relentless focus on delivering measurable value.
• Collaboration & Influence: Ability to influence product decisions through well‑structured feedback and strong relationships.
• Adaptability: Thrive in a fast‑moving environment, quickly adjusting to new product releases and shifting priorities.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its team members. As a Senior Customer Education Specialist, you will have access to:

• Mentorship from senior leaders in product, marketing, and learning science.
• Funding for industry conferences, certifications, and advanced instructional design courses.
• Opportunities to lead cross‑functional initiatives, such as global certification rollouts or new learning technology pilots.
• A clear career path toward roles such as Lead Learning Architect, Director of Customer Education, or Product Enablement Manager.
• Regular exposure to senior executives, giving you a platform to influence strategic product decisions.

Work Environment & Culture at arenaflex

arenaflex fosters a progressive, inclusive culture where curiosity, creativity, and collaboration are celebrated. Our teams operate in a hybrid model, blending remote flexibility with occasional in‑person gatherings to strengthen bonds. Key cultural pillars include:

• Innovation First: We encourage experimentation and reward ideas that improve the customer journey.
• Customer Obsession: Every decision is filtered through the lens of delivering exceptional value to our users.
• Growth Mindset: Continuous learning is embedded in our DNA; you’ll be supported to expand your skill set.
• Transparency: Open communication channels ensure you are always informed about company direction and product roadmaps.
• Diversity & Belonging: We champion diverse perspectives and create an environment where every voice is heard.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, candidates can expect:

• Base salary aligned with senior‑level market benchmarks.
• Performance‑based bonuses tied to learning adoption metrics and customer satisfaction outcomes.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible holiday policies.
• Retirement savings plans with company matching contributions.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental‑health resources.
• Technology allowance for home office setup and ergonomic equipment.

How to Apply – Join arenaflex’s Learning Revolution

If you are excited about shaping the future of customer education, driving product excellence, and making a tangible impact on a global SaaS leader, we want to hear from you. Click the link below to submit your application, and let’s build the next generation of learning experiences together.

Apply Job!

Closing Thoughts

arenaflex is on a relentless pursuit of excellence, and our Customer Education team is at the heart of that journey. By joining us as a Senior Customer Education Specialist, you will not only elevate the capabilities of our customers but also become an integral part of a culture that values innovation, collaboration, and continuous improvement. Take the next step in your career—apply today and help us set the global benchmark for customer education.