Remote Lead Qualification Specialist & Appointment Setter (Early Career / Tech-Savvy)

About BBS helps collision repair shops and body shop owners generate more high-quality business through modern marketing, lead capture, CRM systems, automation, and sales pipeline support. Our system is built by people who understand the body shop industry from the inside. We work with shop owners and managers who are actively trying to grow their business, improve lead quality, and create a more predictable flow of repair opportunities. We are not a generic marketing agency. We are a growth system for body shops. The Role

• *This is a remote full time position (M-F)**

Your job is not to blindly book every person who fills out a form. We are seeking a highly analytical and tech-savvy Appointment Setter to act as the ultimate gatekeeper for our sales team. The best person for this role is part appointment setter, part lead analyst, and part gatekeeper. You will be the first point of contact for inbound leads, primarily auto body shop owners needing more cars in their shop to work on. To succeed in this role, you must seamlessly execute the following:

• Interview and Evaluate: Speak directly with leads to understand their shop's operations, gauge their true level of seriousness, and determine if they are qualified based on criteria we set and overall excitement and need for the service.
• Build Rapid Rapport: Utilize sharp interpersonal skills to quickly connect and hold your own with busy, no-nonsense business owners.
• Filter Ruthlessly: Apply strict analytical discipline to ensure that only 9/10 or 10/10 quality leads ever reach our sales team.
• Protect the Pipeline: Guard the sales team’s calendar by booking only the most serious opportunities, while meticulously tracking and organizing all other leads for future follow-up.
• Meticulous Organization & Computer Aptitude: Must be highly organized and comfortable working inside computer software throughout the day. Requires reviewing lead information, researching shops, updating CRM records, moving leads through workflows, setting reminders, tracking follow-ups, and preparing clean notes for the sales team. A large monitor or multi-screen setup is strongly preferred, along with prior experience using CRMs, spreadsheets, task boards, or lead management systems.

What You WILL Be Doing

• Contact many leads through phone calls mainly but also, text, email, and other communication channels
• Speak with body shop owners, managers, and decision-makers who are interested in growing their shop.
• Ask smart qualification questions to understand their current business, goals, problems, budget, urgency, and decision-making process.
• Determine whether a lead is ready to speak with the sales team now, needs more nurturing, or is not a fit.
• Book only highly qualified leads onto the sales team’s calendar.
• Create clear notes and summaries so the closer knows exactly who they are speaking with and why the lead is qualified.
• Track leads using the software provided when they are not ready yet so BBS can circle back at the right time.
• Research the body shops that submit lead forms online to understand who they are, where they are located, what services they offer, and whether they appear to be a good fit.
• Follow up with leads who need more information or are not ready to book immediately.
• Keep the pipeline clean, organized, and easy for the sales team to trust.
• Move leads through CRM stages, workflows, reminders, follow-up tasks, and status updates.
• Use a large monitor, dual-monitor, or multi-screen setup when possible to manage multiple systems efficiently.
• Use modern tools such as CRM systems, spreadsheets, communication platforms, and AI-supported workflows.

What We Are Not Looking For This is NOT the right role for someone who:

• Books every lead just to hit a number.
• Is not good with technology
• Does not like using CRMs, spreadsheets, task boards, or lead management software.
• Is careless with notes or updates.
• Struggles to follow a process.
• Cannot keep track of follow-ups, reminders, and next steps.
• Avoids phone calls.
• Needs constant reminders to complete tasks.
• Sounds overly scripted or pushy.
• Cannot communicate professionally with business owners.
• You are looking for a passive remote job with minimal communication.
• Treats appointment setting as basic data entry.

Ideal Background You do not need years of sales experience to succeed in this role. We care more about intelligence, communication, attention to detail, and coachability. Strong candidates may come from backgrounds such as:

• Appointment setting
• Sales development
• Customer service
• Recruiting
• Automotive service or collision repair
• Administrative support
• CRM or operations support
• Recent college graduates with strong communication and technology skills
• Will have strong written and verbal English communication skills.

Experience in the automotive, body shop, SaaS, marketing, or agency space is helpful but not required. Application Instruction — Read Carefully At the top of your application response or cover letter, write the phrase: “Qualified Leads Only” Then answer these two questions:

• Why should an appointment setter avoid booking every interested lead with the sales team?
• What information would you want to review or research before calling a body shop owner who submitted a lead form?

Applications that do not follow this instruction may not be reviewed. Pay: $21.00 - $31.00 per hour Benefits:

• Work from home

Application Question(s):

• To show you read the job posting, write “Qualified Leads Only” as the first line of your answer. Then explain in 3–5 sentences why this role should qualify a lead before booking them with the sales team.
• A body shop owner submits a form saying they want more business and tried ads before, but they did not work. Before calling them, what information would you review or research?
• What CRM, spreadsheet, project management, phone, or lead tracking software have you used before? Briefly explain what you used each tool for.
• A lead seems interested but is not qualified enough for the sales team yet. How would you handle that conversation and what would you do in the CRM afterward?
• How comfortable are you on the phone contacting leads to get information from them and analyzing answers to see if they qualify for the sales step?
• This role requires daily use of CRM and lead management software to track leads, update notes, set reminders, move prospects through workflows, and manage follow-ups. Are you comfortable working this way throughout the day? Provide examples of prior experience.

Education:

• Associate (Required)

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