Customer Service Representative – Fully Remote, Full‑Time Insurance Benefits Advisor with Soft‑Sales Focus

Welcome to arenaflex – Where Service Meets Impact

arenaflex is a leading insurance and benefits marketing partner that collaborates with some of the nation’s most respected associations and organizations. For more than six decades, we have dedicated ourselves to safeguarding the well‑being of members, veterans, and their families by delivering comprehensive coverage solutions that truly make a difference. Our mission is rooted in service, integrity, and continuous improvement, and we are proud to foster a workplace where every associate feels valued, empowered, and inspired to grow.

Why Join arenaflex?

Choosing a career with arenaflex means becoming part of a purpose‑driven community that prioritizes both external customers and internal team members. We offer a competitive compensation package, robust health and wellness benefits, generous paid time off, and a clear pathway for professional advancement. Our remote‑first model, combined with a supportive onboarding experience, ensures you can thrive from anywhere while staying connected to a collaborative, inclusive culture.

Position Overview – Member Benefits Advisor (Remote)

As a Member Benefits Advisor at arenaflex, you will be the frontline champion for our policyholders, group members, and prospective customers. You will handle inbound service inquiries, resolve concerns with empathy, and educate callers on the value of our insurance and non‑insurance products. This role is pivotal to our brand reputation, customer satisfaction, and retention strategy, and it also offers opportunities to engage in soft‑sales conversations that help members discover additional coverage options that meet their evolving needs.

Key Responsibilities

• Answer incoming, non‑complex customer service calls from policyholders, group members, and other stakeholders in a courteous, professional, and prompt manner.
• Adhere to arenaflex quality program metrics to ensure an excellent customer experience on every interaction.
• Update and maintain accurate billing, eligibility, and member information within the designated administrative systems.
• Process and fulfill customer requests in strict accordance with approved policies, procedures, and regulatory guidelines.
• Stay current on policy changes, product updates, and active offers to provide accurate information and recommendations.
• Share success stories, customer feedback, and innovative ideas with teammates to drive continuous improvement.
• Participate in soft‑sales initiatives by identifying opportunities to introduce members to complementary benefits solutions.
• Perform miscellaneous duties and special projects as assigned, contributing to team goals and departmental initiatives.

Essential Qualifications

• Education: High school diploma or equivalent; additional education or certifications are a plus.
• Experience: Minimum of two years in a high‑volume customer service environment, preferably within a call‑center setting.
• Demonstrated ability to handle high call volumes while maintaining composure and professionalism.
• Strong knowledge of basic customer service principles and best practices.
• Excellent verbal, written, and interpersonal communication skills.
• Proven ability to work independently and collaboratively as part of a remote team.
• Exceptional attention to detail and accuracy when entering data into systems.
• Adaptability to a fast‑paced, ever‑changing environment.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications & Additional Assets

• Experience in insurance, benefits administration, or claims processing – candidates with claims experience may be eligible for a Level II position after successful training.
• Familiarity with CRM or member management platforms.
• Previous exposure to soft‑sales or cross‑selling techniques.
• Certification in customer service excellence (e.g., HDI, CCSP).
• Demonstrated commitment to ongoing professional development and learning.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to listen actively, empathize, and resolve issues with a focus on member satisfaction.
• Problem‑Solving: Quick identification of root causes and implementation of effective solutions.
• Communication: Clear, concise, and friendly articulation of complex insurance concepts.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Technology Savvy: Comfort navigating multiple software tools and learning new platforms.
• Resilience: Ability to stay calm under pressure and manage stressful situations with professionalism.

Compensation, Benefits & Perks

Salary: Starting at $18.00 per hour, with performance‑based incentives and opportunities for advancement.

Health & Wellness: Comprehensive medical, dental, and vision coverage; 100% company‑matched 401(k) up to 3% of salary plus an additional 50% match on the next 2%; a prefunded optional FSA; 100% covered life insurance; accidental death and dismemberment coverage; short‑term and long‑term disability; and a $250 wellness benefit. Our medical plan includes in‑network mental health, reproductive health, chiropractic, and massage therapy services.

Paid Time Off: 10 vacation days in the first year, with incremental accrual each subsequent year; 13 paid holidays; and additional vacation accrual at an accelerated rate as tenure grows.

Remote Work Flexibility: After a 60‑day in‑office training period, you will transition to a fully remote schedule, allowing you to work from any location that supports a productive environment.

Professional Development: Access to ongoing training, webinars, and tuition reimbursement programs to support career growth.

Work Environment & Culture at arenaflex

At arenaflex, we champion a culture of respect, inclusion, and continuous learning. Our remote‑first philosophy is balanced with regular virtual team‑building events, mentorship programs, and open communication channels that keep every associate connected to the company’s mission and to each other. We value diversity of thought and encourage innovative ideas that improve both member experiences and internal processes.

Our call‑center team operates with a collaborative spirit, where knowledge sharing and peer support are integral to daily operations. Whether you are a seasoned professional or just beginning your career in customer service, you will find a welcoming environment that celebrates achievements and provides the resources needed to succeed.

Career Growth & Advancement Opportunities

Starting as a Member Benefits Advisor, you can progress to senior advisory roles, team lead positions, or specialized tracks such as claims management, product development, or training coordination. arenaflex invests in internal talent, offering clear promotion pathways, leadership development programs, and cross‑functional exposure to broaden your skill set.

Application Process & Next Steps

If you are passionate about helping members secure the coverage they need, thrive in a dynamic remote environment, and are eager to contribute to a purpose‑driven organization, we want to hear from you. To apply, click the link below, submit your resume, and tell us why you would be a perfect fit for the arenaflex team.

Apply Job!

Join arenaflex – Make a Difference Every Day

At arenaflex, your work directly impacts the lives of veterans, service members, and countless families across the nation. By delivering exceptional service and thoughtful guidance, you become an essential part of a legacy that has improved lives for over 66 years. Take the next step in your career and become a valued member of our dedicated team.