Remote Medical Billing Customer Support Specialist – 2nd Shift (Evening) – CPAP & Home Health Equipment, Fully Remote

About arenaflex

arenaflex is a national leader in delivering life‑enhancing medical equipment and home health solutions. From ventilators and oxygen therapy to sleep apnea devices, wound‑care supplies, and diabetic management tools, arenaflex empowers patients to stay comfortable, productive, and in control of their health from the safety of their own homes. With a presence in over 45 states and a network of hundreds of service locations, arenaflex combines cutting‑edge technology, compassionate care, and industry‑leading expertise to provide a seamless experience for patients, referral partners, and internal teams alike.

Why This Role Matters

Our CPAP Centralized Care Team serves as the first point of contact for new customers—patients, referral sources, and internal staff—ensuring that every interaction is accurate, supportive, and compliant with regulatory standards. As a Remote Medical Billing Customer Support Specialist on the 2nd Shift, you will play a pivotal role in the intake process, bridging clinical, billing, and service information to guarantee timely order fulfillment and optimal reimbursement outcomes.

Position Overview

This is a full‑time, 100 % remote position that starts on day one. You will work the 2nd Shift (Monday – Friday, 11:30 am – 8:00 pm CST) and receive a competitive hourly rate of $15.75 plus quarterly bonus opportunities. The role offers a clear pathway for growth within aren​aflex’s expansive home‑health ecosystem.

Key Responsibilities

• Serve as the primary intake specialist for new orders, answering calls, receiving faxes, and gathering comprehensive patient and referral information.
• Enter data accurately into arenaflex’s proprietary eIntake system and the Integrated Medical Billing System (IMBS), ensuring all clinical, billing, and care details are complete.
• Collect co‑pays, deductibles, and other patient‑responsible amounts, documenting transactions in compliance with HIPAA and internal policies.
• Perform insurance verification and eligibility checks for services and products, documenting authorizations and qualification documentation.
• Conduct patient satisfaction outreach calls, acting as an advocate to resolve questions, concerns, or billing issues promptly.
• Maintain up‑to‑date knowledge of arenaflex product lines, Medicare, Medicaid, private insurance regulations, and FDA/DOT/JCAHO guidelines.
• Prepare and forward complete, accurate files to the Billing Department for downstream processing.
• Process work orders to field locations, coordinating timely fulfillment of equipment and services.
• Provide clear product and service education to patients and referral partners, answering inquiries with empathy and expertise.
• Execute thorough quality‑assurance reviews of medical necessity and documentation to meet payer and regulatory standards.
• Identify and suggest process improvements to supervisors, contributing to operational efficiency and customer satisfaction.
• Collaborate with field management, locations, and internal teams to build strong, solution‑focused relationships.
• Perform additional duties as assigned, supporting the broader goals of the Centralized Care Team.

Essential Qualifications

• High school diploma or GED equivalent (required).
• 1–3 years of experience in a team‑oriented environment, preferably within medical billing, health‑care administration, or customer service.
• Demonstrated ability to manage multiple tasks while maintaining meticulous attention to detail.
• Strong verbal and written communication skills in English; ability to interpret complex information and convey it clearly.
• Foundational knowledge of medical billing practices, reimbursement processes, and medical terminology.
• Proficiency with Microsoft Office (Word, Excel) and comfort navigating internet‑based applications.
• Ability to maintain confidentiality and exercise discretion when handling sensitive health information.
• Physical ability to lift up to 10 lb, sit for extended periods, and focus on detailed computer work.

Preferred Qualifications & Additional Skills

• Experience with eIntake or similar electronic intake platforms.
• Prior exposure to CPAP, ventilator, or other home‑medical equipment product lines.
• Familiarity with Medicare, Medicaid, and private payer guidelines.
• Demonstrated problem‑solving mindset with a sense of urgency when responding to physicians, field staff, and patients.
• Self‑motivated, organized, and capable of thriving both independently and as part of a collaborative team.
• Ability to adapt to evolving regulatory environments and incorporate new compliance requirements quickly.

Core Competencies

• Customer‑Centric Attitude: Polite, helpful, and consistently positive in all interactions.
• Analytical Thinking: Ability to interpret insurance policies, eligibility criteria, and billing codes.
• Communication Excellence: Clear, concise, and empathetic oral and written communication.
• Technical Proficiency: Comfortable using email, internet research tools, and office equipment (fax, copier, printer).
• Time Management: Efficiently prioritize tasks to meet tight deadlines and high‑volume call volumes.
• Regulatory Awareness: Understanding of FDA, DOT, and JCAHO standards as they relate to home health equipment.

Physical Demands & Work Environment

While this role is fully remote, you will be expected to maintain a professional home office setup. Physical requirements include the ability to lift up to 10 lb, sit for extended periods, and focus on detailed computer work. A reliable high‑speed internet connection, a quiet workspace, and a headset for phone communication are essential.

Compensation, Benefits & Perks

arenaflex offers a comprehensive benefits package designed to support your health, financial security, and work‑life balance:

• Competitive hourly wage starting at $15.75 for the 2nd Shift, with quarterly bonus potential.
• 401(k) retirement plan with company matching contributions.
• Medical, dental, and vision insurance options.
• Life insurance and short‑ and long‑term disability coverage.
• Generous paid time off (PTO) and paid holidays.
• Employee discount program on arenaflex products and services.
• Recognition programs that celebrate outstanding performance.
• Mileage and telephone reimbursements where applicable.
• Continuous learning opportunities, including access to industry certifications and internal training modules.

Career Growth & Development

arenaflex invests in the professional development of its team members. As a Remote Medical Billing Customer Support Specialist, you will have access to:

• Structured mentorship from senior billing and clinical staff.
• Cross‑training opportunities across the CPAP, ventilator, and broader home‑health divisions.
• Pathways to advance into senior support, billing analyst, or supervisory roles.
• Regular webinars on regulatory updates, emerging medical technologies, and best practices in patient engagement.

Company Culture & Values

At arenaflex, we believe that compassionate care starts with empowered employees. Our culture is built on:

• Patient‑First Mindset: Every decision is guided by the goal of improving patient outcomes.
• Integrity & Compliance: We uphold the highest standards of ethical practice and regulatory adherence.
• Collaboration: Remote teams stay connected through regular virtual huddles, knowledge‑sharing platforms, and inclusive leadership.
• Innovation: We continuously explore new technologies and process improvements to stay ahead in the home‑health industry.
• Diversity & Inclusion: arenaflex is an equal opportunity employer, celebrating the unique perspectives of all employees.

Application Process

If you are a detail‑oriented, customer‑focused professional with a passion for health‑care support, we invite you to join arenaflex’s mission‑driven team. Submit your resume today; our hiring manager will review applications and reach out to qualified candidates promptly.

Apply Job!