Customer Support Specialist – Accounts Payable Automation, FinTech Customer Success & Integration Expert

About arenaflex – Pioneering AI‑Driven AP Automation

arenaflex is a market‑leading, AI‑powered Accounts Payable (AP) automation platform that transforms the way finance teams manage spend, invoices, and vendor communications. By eliminating the need for costly ERP re‑engineering, arenaflex seamlessly integrates with more than 70 enterprise resource planning (ERP) systems—including Oracle NetSuite, Sage Intacct, SAP, Microsoft Dynamics, and QuickBooks—so customers can go live in days rather than months. Recognized for 18 consecutive quarters of leadership on G2 Crowd, arenaflex delivers a unified hub for invoice processing, payment execution, corporate card reconciliation, and real‑time spend visibility.

Our vibrant culture thrives across three dynamic hubs in downtown Mountain View, Nashville, and Austin. arenaflex has earned multiple Comparably awards for Best Company Outlook, Work‑Life Balance, Compensation, Happiness, and Perks & Benefits. As a fast‑growing FinTech startup backed by Series D funding, we combine cutting‑edge technology with a people‑first philosophy, offering every teammate a platform to innovate, learn, and advance.

Why This Role Matters

As a Customer Support Specialist – Accounts Payable at arenaflex, you will be the frontline champion for our customers’ success. You’ll translate deep AP knowledge into actionable guidance, helping finance professionals adopt our automation platform, troubleshoot integration challenges, and unlock the full value of AI‑driven spend management. This role sits at the intersection of finance, technology, and customer experience, providing a unique opportunity to shape the future of AP automation while advancing your own career in the FinTech ecosystem.

Key Responsibilities

• Serve as the primary point of contact for arenaflex customers, delivering prompt, empathetic, and solution‑oriented support via phone, email, and chat.
• Guide customers through the end‑to‑end setup of the arenaflex AP Automation Platform, including configuration, data migration, and integration with ERP systems such as NetSuite, Sage Intacct, SAP, Microsoft Dynamics, and QuickBooks.
• Diagnose and resolve technical issues related to invoice capture, workflow routing, payment processing, and corporate card reconciliation, escalating complex problems to the engineering team when necessary.
• Develop and maintain detailed knowledge base articles, step‑by‑step guides, and video tutorials that empower customers to self‑service common tasks.
• Collaborate closely with Sales, Implementation, and Product teams to capture customer feedback, identify product gaps, and influence roadmap priorities.
• Conduct proactive outreach—such as onboarding check‑ins and quarterly business reviews—to ensure customers achieve their desired outcomes and maximize ROI.
• Track support metrics (first‑response time, resolution time, CSAT scores) and continuously improve processes to meet or exceed service level agreements (SLAs).
• Participate in on‑call rotation and after‑hours support as needed to maintain 24/7 coverage for global customers.
• Mentor junior support staff, sharing best practices and fostering a collaborative learning environment.

Essential Qualifications

• 2+ years of hands‑on experience in Accounts Payable, preferably within a mid‑size or enterprise finance environment.
• Demonstrated familiarity with at least one major ERP or accounting system (e.g., NetSuite, Sage Intacct, SAP, Microsoft Dynamics, QuickBooks). Direct integration experience is a strong advantage.
• Excellent problem‑solving abilities, with a track record of diagnosing and resolving technical or process‑related issues quickly and accurately.
• Outstanding written and verbal communication skills; ability to translate complex financial concepts into clear, actionable guidance for non‑technical users.
• Proficiency with ticketing platforms (e.g., Zendesk, Freshdesk) and CRM tools; experience with SaaS support workflows is preferred.
• Strong organizational skills, with the ability to manage multiple customer cases simultaneously while maintaining attention to detail.
• Self‑motivated, curious, and eager to stay current on FinTech trends, AI advancements, and evolving AP best practices.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent professional experience).

Preferred Qualifications & Additional Skills

• Experience working in a high‑growth SaaS or FinTech startup environment.
• Exposure to AI‑driven automation tools, robotic process automation (RPA), or machine‑learning concepts.
• Familiarity with RESTful APIs and basic scripting (e.g., Python, PowerShell) to assist with custom integrations.
• Certification in AP or finance (e.g., Certified Accounts Payable Professional, CPA) is a plus.
• Multilingual abilities, especially Spanish or French, to support a diverse global customer base.
• Demonstrated ability to thrive in a hybrid work model, balancing remote productivity with in‑office collaboration.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine passion for helping customers succeed and a commitment to delivering exceptional service.
• Analytical Thinking: Ability to dissect complex workflows, identify root causes, and propose efficient solutions.
• Technical Agility: Comfort navigating ERP interfaces, data mapping tools, and troubleshooting integration points.
• Collaboration: Strong teamwork skills, with the ability to partner across product, engineering, and sales to resolve issues.
• Adaptability: Flexibility to adjust to evolving product releases, shifting priorities, and rapid scaling demands.
• Communication Excellence: Clear, concise, and persuasive writing for documentation, as well as confident verbal articulation during live support.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Support Specialist, you will have access to:

• Structured mentorship programs pairing you with senior finance and product leaders.
• Continuous learning stipends for certifications, conferences, and online courses (e.g., Coursera, Udemy, LinkedIn Learning).
• Opportunities to transition into advanced roles such as Senior Support Engineer, Customer Success Manager, Implementation Consultant, or Product Specialist.
• Cross‑functional project involvement, giving you exposure to product development, data analytics, and go‑to‑market strategies.
• Clear promotion pathways—arenaflex has a proven track record of promoting from within, with many teammates advancing to leadership positions within two years.

Work Environment & Culture at arenaflex

Our Nashville office is a modern, collaborative space located in the heart of downtown, featuring open workstations, quiet focus rooms, and a vibrant break area stocked with snacks and coffee. The hybrid model allows you to work two days per week on‑site, fostering face‑to‑face interaction while preserving the flexibility of remote work.

arenaflex’s culture is built on four pillars:

• Innovation: We encourage experimentation, rapid prototyping, and the sharing of new ideas.
• Inclusivity: Diverse perspectives are celebrated; we maintain employee resource groups and regular inclusion workshops.
• Well‑Being: Comprehensive health plans, generous paid time off, mental‑health resources, and a flexible schedule support work‑life harmony.
• Fun: Weekly team‑building activities, quarterly off‑sites, and an annual hackathon keep the energy high.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for AP support roles in the Nashville region.
• Performance‑based bonuses tied to individual and team outcomes.
• Equity grants, giving you a stake in the company’s long‑term success.
• Full medical, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match.
• Generous paid parental leave, unlimited PTO, and paid holidays.
• Professional development budget, tuition reimbursement, and access to industry certifications.
• Wellness stipend, on‑site fitness classes, and ergonomic workstation options.
• Employee assistance program (EAP) and mental‑health counseling services.

How to Apply

If you are ready to leverage your AP expertise, love technology, and thrive in a fast‑paced FinTech environment, arenaflex wants to hear from you. Join a team that celebrates curiosity, rewards initiative, and provides a clear path to leadership.

Submit your application today and start your journey with arenaflex—where finance meets innovation.

Apply Job!