Member Experience Specialist – Hospitality-Driven Fitness Front Desk Associate | Sales, Member Engagement & Club Operations at arenaflex

Welcome to arenaflex – Where Passion, Purpose, and People Come Together

At arenaflex, fitness is more than a workout — it is a lifestyle, a community, and a catalyst for positive transformation. We are a forward-thinking fitness brand on a mission to create uplifting experiences for everyone who walks through our doors. Our foundation is built on a vibrant culture rooted in unity, passion, love, integrity, fun, and trust. These values are not just words on a wall; they are alive in the energy our team brings to the club every single day and in the authentic connections our members form with one another.

We believe that lives are changed inside our facilities because of the genuine relationships built between team members and guests. Our brand thrives because our people BELIEVE in what we do, work HARD, hold themselves to HIGH STANDARDS, and GIVE ENERGY to every interaction. As a proud "Great Place to Work" certified organization, arenaflex is committed to fostering an inclusive, accessible, and on-trend fitness environment where every individual feels welcomed, supported, and empowered to reach their goals.

If you are energized by people, passionate about health and wellness, and motivated by a role where no two days look exactly the same, we invite you to explore this exciting opportunity to join the arenaflex team as a Member Experience Specialist.

Position Overview

The Member Experience Specialist (MES) serves as the heart and soul of the arenaflex member journey. This is a dynamic, guest-facing role that blends hospitality, customer service, sales, and operational excellence into one rewarding career path. The Member Experience Specialist is responsible for delivering a fun, meaningful, and memorable experience to every member and guest on every visit.

This includes greeting members and guests with warmth and enthusiasm, creating personal connections, ensuring that any concerns or problems are addressed and reported in a timely manner, organizing and maintaining equipment, and keeping the club sparkling clean and welcoming at all times. The MES team is also responsible for creating a stellar first impression of arenaflex, selling memberships, driving membership upgrades, booking personal training consultations, and confidently touring guests and members around our state-of-the-art facilities.

Hourly position with a base pay rate of $11.30 per hour, plus the opportunity to earn $2 – $4 per hour in commission based on memberships and personal training sales performance.

Key Responsibilities

As a Member Experience Specialist at arenaflex, your day-to-day responsibilities will include, but are not limited to:

• Deliver Outstanding Hospitality: Demonstrate a genuine, kind, and welcoming attitude when interacting with guests and members. Make every person who enters the club feel seen, valued, and appreciated.
• Warm and Engaging Greetings: Greet guests and members with a bright smile, sincere eye contact, and a courteous tone that sets the tone for a positive experience from the moment they arrive.
• Anticipate Member and Guest Needs: Proactively recognize what members and guests may need before they ask, and respond with clear direction, accurate information, and supportive guidance using our tools and technology platforms.
• Master Product Knowledge: Become an expert on arenaflex membership plans, pricing structures, amenities, add-on options, class formats, and personal training offerings. Confidence in this knowledge enables confident recommendations.
• Conduct Club Tours: Lead engaging tours following the arenaflex Guest-to-Member Journey framework, sell memberships, assist current members with plan upgrades, book Personal Training Consultations (PTC), and sign members up for personal training packages.
• Continuous Improvement: Consistently look for opportunities to elevate the guest and member experience. Share member feedback with leadership and collaborate with the team to implement creative ideas and solutions.
• Maintain Operational Excellence: Execute daily responsibilities to arenaflex's high standards, including following guest and member check-in processes and procedures, completing daily cleaning tasks, conducting hourly club walks to ensure cleanliness and safety, restocking merchandise, and processing REVIVE sales transactions.
• Create a Welcoming Environment: Organize equipment, ensure the club remains sparkling clean, and contribute to a facility atmosphere that motivates and inspires members to reach their fitness goals.
• Drive Sales Results: Meet and exceed individual and team sales targets through authentic engagement, needs-based selling, and a member-first approach that builds long-term loyalty.

Essential Qualifications

To thrive in this role at arenaflex, candidates should possess the following:

• A genuine passion for customer service and creating memorable experiences for others.
• Excellent verbal communication skills and a friendly, approachable demeanor.
• Ability to anticipate needs, think on your feet, and respond to a variety of situations with professionalism and grace.
• Comfort with technology and digital tools used for check-ins, scheduling, and sales processing.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
• Ability to stand, walk, and remain active throughout the shift, and lift up to 25 pounds as needed.
• Prior experience in customer service, hospitality, retail sales, or fitness is helpful but not required — we provide comprehensive training for the right candidate.

Preferred Qualifications

Candidates with the following attributes will stand out:

• Previous sales experience with a demonstrated track record of meeting or exceeding targets.
• Background in the fitness, wellness, or health industry.
• Experience working in a membership-based or subscription-driven business model.
• Strong conflict-resolution skills and the ability to handle member concerns with empathy and professionalism.
• A personal commitment to health, fitness, and an active lifestyle.
• Bilingual or multilingual abilities are a plus.

Skills and Competencies for Success

The ideal Member Experience Specialist at arenaflex will demonstrate the following skills and competencies:

• Interpersonal Excellence: The ability to connect authentically with people from all walks of life.
• Adaptability: Comfortable working in a fast-paced, ever-changing environment where priorities can shift quickly.
• Sales Acumen: A natural ability to identify needs, present solutions, and close sales without feeling pushy or aggressive.
• Team-Oriented Mindset: Willingness to support teammates, share best practices, and contribute to a positive team culture.
• Problem-Solving: Resourceful and solution-focused when challenges arise.
• Time Management: Ability to balance member interactions, cleaning duties, and sales responsibilities effectively.
• Energy and Enthusiasm: A positive attitude that energizes those around you and creates a welcoming club atmosphere.

Career Growth and Learning Opportunities

At arenaflex, we believe in growing our people from within. The Member Experience Specialist role is an excellent entry point into the fitness industry and offers a clear pathway for career advancement. High-performing team members have opportunities to grow into roles such as Senior Member Experience Specialist, Assistant General Manager, Personal Trainer, Sales Manager, and beyond. We invest in our team members through hands-on training, mentorship from experienced leaders, and ongoing professional development opportunities that help you build a meaningful and rewarding long-term career.

Compensation, Perks, and Benefits

arenaflex is proud to offer a competitive, all-encompassing compensation and benefits package designed to support the well-being and success of every team member:

• Hourly Base Pay: $11.30 per hour, with regular opportunities for performance-based raises.
• Commission Earning Potential: $2 – $4 per hour in additional commission based on memberships and personal training sales.
• Healthcare Benefits: Comprehensive medical benefits available for all team members working 20+ hours per week.
• Complimentary Gym Memberships: Every team member receives two free arenaflex gym memberships — one to use personally and another to gift to a friend or family member.
• 401(k) Retirement Plan: Retirement savings options to help you plan for your future.
• Paid Time Off (Hourly): Available for team members working 30+ hours per week.
• Health, Dental, and Vision Benefits: Comprehensive coverage for team members working 30+ hours per week.
• Paid Parental Leave: Available for team members working 30+ hours per week.
• Flexible Vacation Plan (Salary): Available for team members working 40 hours per week.
• Paid Holidays: Recognized and compensated for team members working 40 hours per week.
• Great Place to Work Certified: Join a team that has been officially recognized for its exceptional workplace culture.

Our Work Environment and Culture

The arenaflex work environment is energetic, supportive, and built on a foundation of teamwork and mutual respect. Our clubs are bright, modern, and equipped with everything our members need to succeed on their fitness journeys. As a Member Experience Specialist, you will be part of a tight-knit team that genuinely enjoys working together and celebrating each other's wins. We celebrate diversity, encourage individuality, and believe that every team member has a unique contribution to make. Our culture is built on unity, passion, love, integrity, fun, and trust — and these values guide every decision we make and every interaction we have.

Why Join arenaflex?

When you join arenaflex, you are not just taking a job — you are joining a movement. You are becoming part of a community that is passionate about helping people live healthier, happier, and more connected lives. Whether you are looking to start your career in the fitness industry, develop valuable sales and customer service skills, or build a long-term path with a growing brand, arenaflex offers the platform, the support, and the opportunities you need to succeed.

How to Apply

If you are ready to bring your energy, your passion, and your people skills to a team that truly values what you bring to the table, we want to hear from you. Take the next step in your career journey and apply today to become a Member Experience Specialist at arenaflex. Your future in fitness starts here — and we cannot wait to welcome you to the team.