Customer Experience Analyst – Contingent Role Driving Innovation in Retail Technology Deployment

About arenaflex

arenaflex is a global leader in next‑generation retail experiences, pioneering the seamless integration of physical and digital shopping environments. By leveraging cutting‑edge automation, computer vision, and AI‑driven analytics, arenaflex is redefining how consumers interact with stores, eliminating traditional checkout friction and enabling the iconic “Just Walk Out” experience. Our mission is to empower millions of shoppers worldwide to enjoy faster, more intuitive, and highly personalized retail journeys. As a fast‑growing technology‑focused organization, arenaflex invests heavily in research, development, and talent, fostering a culture where curiosity, bold experimentation, and relentless customer obsession thrive.

Why This Role Matters

The Customer Experience Analyst (Contingent) position is a pivotal bridge between our innovative product teams and the real‑world environments where new technologies are tested, validated, and launched. In this role, you will directly influence the quality, reliability, and overall impact of arenaflex’s cutting‑edge retail solutions. Your insights will shape product roadmaps, drive iterative improvements, and ultimately ensure that every customer interaction with arenaflex technology feels effortless and delightful.

Role Overview

This is a contract opportunity (11‑month duration) that will be administered through arenaflex’s staffing partner. Although you will be employed by arenaflex, you will work closely with the broader arenaflex ecosystem, delivering on‑site deployments, gathering critical feedback, and translating observations into actionable recommendations for our development teams. The position is remote‑first, but it requires approximately 50 % domestic travel, making it ideal for candidates located near major U.S. airline hubs.

Key Responsibilities

• Technology Evaluation: Conduct hands‑on assessments of new hardware and software prototypes at customer locations, focusing on functional performance, reliability, and overall customer experience (CX).
• Feedback Loop Creation: Synthesize technical observations and CX data into clear, concise feedback for product engineers, designers, and senior leadership.
• On‑Site Deployment: Travel to retail sites across the United States to install, configure, and calibrate emerging technologies, ensuring compliance with safety and operational standards.
• Customer Interaction: Engage directly with store staff and end‑users to collect qualitative and quantitative feedback, documenting pain points, adoption barriers, and moments of delight.
• Impact Quantification: Analyze collected data to measure the impact of new technology on key performance indicators such as checkout time, error rates, and customer satisfaction scores.
• Reporting & Presentation: Produce well‑structured written reports and visual presentations that summarize findings, highlight trends, and propose actionable recommendations for product roadmaps.
• Cross‑Functional Collaboration: Partner with engineering, product management, UX research, and operations teams to align deployment strategies with broader business objectives.
• Risk Assessment: Identify potential risks associated with new deployments, evaluate trade‑offs, and recommend mitigation strategies in fast‑changing environments.

Essential Qualifications

• Bachelor’s degree in a scientific or engineering discipline (e.g., Electrical Engineering, Computer Science, Mechanical Engineering, or related field).
• Minimum of two (2) years of hands‑on product development experience in consumer hardware, including design, testing, and field deployment.
• Demonstrated ability to communicate complex technical concepts clearly to both technical and non‑technical audiences, through written documentation, presentations, and verbal briefings.
• Strong analytical mindset with proven data‑analysis skills; comfortable working with spreadsheets, statistical tools, and basic scripting languages to derive insights.
• Experience in a customer‑facing program management capacity, where you have balanced stakeholder expectations, managed timelines, and delivered measurable outcomes.
• Ability to thrive in ambiguous, rapidly evolving environments, making sound decisions based on incomplete information while maintaining a focus on customer value.
• Willingness and ability to travel domestically up to 50 % of the time, with a valid driver’s license and passport (if required for certain locations).

Preferred Qualifications & Additional Skills

• Advanced coursework or certification in project management methodologies (e.g., PMP, Agile, Scrum).
• Proficiency in scripting languages such as Python, Bash, or PowerShell to automate data collection and analysis tasks.
• Experience with hardware testing frameworks, instrumentation, and diagnostic tools.
• Familiarity with retail operations, point‑of‑sale systems, or similar consumer‑facing technology ecosystems.
• Exposure to user‑experience research techniques, including surveys, interviews, and usability testing.
• Strong organizational skills with a track record of managing multiple concurrent deployments and delivering on tight deadlines.

Core Competencies for Success

• Customer Obsession: An innate drive to understand and anticipate customer needs, translating those insights into tangible product improvements.
• Collaboration: Ability to build trust and work effectively across diverse functional teams, fostering a shared sense of purpose.
• Problem‑Solving: Creative and analytical approach to diagnosing issues, identifying root causes, and proposing innovative solutions.
• Communication Excellence: Clear, concise, and persuasive storytelling through reports, presentations, and day‑to‑day interactions.
• Adaptability: Comfort with shifting priorities, evolving technology landscapes, and dynamic project scopes.
• Data‑Driven Decision Making: Use of quantitative metrics to guide recommendations and measure success.

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly rate ranging from $38 to $42 per hour, commensurate with experience and demonstrated expertise. As a contingent role, you will receive:

• Flexible remote work arrangement with a clear travel schedule that balances on‑site responsibilities and personal time.
• Access to arenaflex’s learning portal, featuring courses on emerging retail technologies, data analytics, and project management.
• Opportunities to network with senior engineers, product managers, and CX leaders across the organization.
• Eligibility for performance‑based bonuses tied to successful deployment milestones and measurable impact on customer experience.
• Comprehensive health, dental, and vision coverage options (available to eligible contingent workers through the staffing partner).
• Paid time off and holiday schedules aligned with the staffing partner’s policies.

Career Growth & Development

While this position is contract‑based, arenaflex views every engagement as a potential pathway to long‑term collaboration. High‑performing analysts often transition into full‑time roles such as:

• Senior Customer Experience Engineer
• Product Manager – Retail Innovation
• Technical Program Manager – Hardware Deployment
• Data Analyst – Consumer Insights

arenaflex invests in mentorship programs, internal mobility, and continuous learning, ensuring that you can expand your skill set, deepen industry expertise, and shape the future of retail technology.

Work Environment & Culture at arenaflex

At arenaflex, we champion a culture of curiosity, inclusivity, and relentless improvement. Our teams operate in an environment where bold ideas are encouraged, failures are treated as learning opportunities, and collaboration is the norm. Key cultural pillars include:

• Innovation First: We allocate dedicated time for experimentation, allowing teams to prototype and test new concepts without bureaucratic constraints.
• Diversity & Inclusion: arenaflex is an equal‑opportunity employer. We celebrate diverse perspectives and actively foster an environment where every voice is heard.
• Customer‑Centric Mindset: Every decision is filtered through the lens of how it will improve the shopper’s journey, reinforcing our commitment to delight.
• Transparency: Regular town‑halls, open Q&A sessions with leadership, and clear communication channels keep everyone aligned on goals and progress.
• Work‑Life Harmony: Flexible schedules, remote‑first policies, and supportive managers help you balance professional ambition with personal well‑being.

Application Process

If you are passionate about bridging technology and human experience, thrive in fast‑paced environments, and are eager to travel across the United States to see your work in action, we want to hear from you. To apply, click the link below and submit your resume, a brief cover letter highlighting relevant experience, and any supporting work samples that demonstrate your analytical and communication strengths.

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Equal Opportunity Statement

arenaflex is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by applicable law.

Take the Next Step

Join arenaflex’s mission to transform retail experiences for millions of shoppers worldwide. Your expertise will directly influence the next generation of frictionless, technology‑driven stores. Apply today and become a catalyst for change in an industry that touches every community.