Key Account Manager Customer Service

Job Title

Key Account Manager Customer Service

Job Description

As a Key Account Manager for Customer Service, you will be responsible for developing and driving profitable long-term growth in the accounts within the territory of Romania. You will maximize profitable sales and customer satisfaction, selling all Customer Service Philips HS and applicable Philips products, systems, and services, while balancing short- and long-term business goals.

Your role:

• Build and maintain strong, long-term relationships with key stakeholders at different organizational levels to maximize business value (top and bottom line)

• Develop executive-level customer relationships and understand customer targets, needs, and competitive landscape

• Create, implement, and drive account plans, including tailored value propositions, and lead all related commercial activities

• Negotiate agreements, manage sales pipelines, forecast performance, and ensure achievement of order intake, sales, and profitability targets

• Lead cross-functional collaboration (Project Management, Operations, Customer Services) and drive account team alignment to deliver results

• Ensure compliance and quality of solutions offered, including proper validation of configurations and third-party components, and provide structured market and customer feedback

You're the right fit if you:

• Hold a Bachelor’s or Master’s degree in Business Administration, Marketing, Sales, or a related field

• Have a minimum of 3 years of experience in Sales, Marketing, or a related field 

• Demonstrate a proven track record in sales or account management, preferably in Healthcare or B2B

• Have experience working within and ideally leading cross-functional teams

• Are fluent in English (written and spoken), in addition to the local language

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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