See all roles

Technical Customer Support Representative (Hybrid or Remote)

Work from home Full-time role Hiring

Work Location: Portland, OR Your Career. Your Impact. Our Future. At Oregon Tool, Inc., every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what’s next. With a long history of innovation and a pioneering spirit, we’re a global team built on humility, grit, and collaboration – where every voice is valued and every contribution matters. If you’re ready to bring your perspective and thrive in a people-first culture, join us and make an impact. HOW YOU MAKE AN IMPACT The Technical Customer Support Representative acts as the product technical communication link between the customer and the organization for Oregon Tool’s Forestry, Lawn & Garden, and Outdoor Power Equipment products. This role responds to customer inquiries via a variety of channels, i.e., email, phone, and web and has a high level of technical expertise to answer most questions about Oregon Tool’s products, with only the most complex problems needing to be escalated up.

  • THE DETAILS
  • Product Technical Customer Service
  • Responds to customer inquiries via email, phone, or web with correct part recommendations
  • Provides technical support on product use, maintenance, and troubleshooting
  • Acts as a liaison between customers and product teams
  • Attends training to stay updated on new products
  • Coordinates warranty/goodwill part shipments
  • Administrative Support
  • Assists with internal/external training logistics and event coordination
  • Manages training records and issues certificates
  • Handles shipping of warranty/goodwill parts
  • Performs general administrative duties as needed
  • QUALIFICATIONS & SKILLS
  • Associates Degree in Business or a related field a plus; High School Diploma required or GED equivalent
  • Minimum of 6 years’ experience dealing with the technical aspects of outdoor power equipment and replacement parts, with a minimum of 2 years’ experience working in a customer service capacity or related role with outdoor power equipment products
  • Ability to effectively handle a high level of phone and email contact with customers and other employees
  • Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer
  • Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected
  • Excellent written and verbal communication skills using technical and non-technical terms
  • Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $56,000 to $67,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

  • WHAT WE OFFER:
  • Medical, Dental, and Vision Benefits available on day one (no waiting period)
  • 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
  • Retirement Savings Plus Plan*

• Earn up to 120 hours vacation during your first year of service

  • Paid holidays and one paid Community Involvement Day available per calendar year
  • Tuition reimbursement program
  • Global company with small company feel
  • Casual work attire
  • Complimentary snack and coffee/tea to keep you fueled
  • Onsite cafeteria offering a variety of convenient options
  • Onsite Physical Therapist
  • Onsite Fitness center
  • Public Transit access
  • Based on geographic location and company performance.

WHO WE ARE: Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether. To learn more about our company and history visit us at: https://www.oregontool.com. Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. Apply tot his job Apply To this Job

Apply

You might like

Part Time Sales (16 and 17 Years Old) – arenafl...

Work from home Full-time role

Part-Time Retail Sales Associate - Rising Star for 16 and 17 Year Olds at AutoZone

Work from home Full-time role

Part Time Sales (16 and 17 Years Old)

Work from home Full-time role

Dynamic Data Entry Clerk – Entry‑Level Position for 17‑Year‑Olds to Build Skills at careerzynith

Work from home Full-time role

Experienced Data Entry Clerk for 17-Year-Olds – Entry-Level Position at Hirevector About Hirevector At Hirevector, we are driven by a mission to be the world's most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Established in 1994, we’ve grown from an online bookstore into a global powerhouse that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Your Opportunity Awaits We are excited to announce our Data Entry Clerk position specifically tailored for 17-year-olds! This is a unique opportunity to start your career with one of the world's leading companies while improving your computer skills and gaining real-world experience. Position Overview As a Data Entry Clerk at Hirevector, you will play a crucial role in our operations by managing various forms of data input and validation. This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. Willingness to learn and accept feedback. What We Offer Working at Hirevector comes with unique benefits tailored to help you thrive: Benefits and Perks: Flexible working hours that can accommodate your school schedule. A competitive hourly wage. Professional development opportunities and training. A supportive work environment with a focus on teamwork. Networking and potential career advancement within the company. Diversity and Inclusion At Hirevector, we value diversity and strive to create an inclusive work environment. We believe that the more diverse our workforce, the better we can serve our customers. We are proud to be an Equal Opportunity Employer where everyone can find success. Your Next Steps If you’re excited about the opportunity to gain skills and be part of an innovative team, we encourage you to apply! This position is a fantastic way for 17-year-olds to gain essential work experience and a chance to contribute to a global leader in technology. Career Growth Opportunities At Hirevector, we believe in investing in our employees' growth and development. As a Data Entry Clerk, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as you progress in your career. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We encourage open communication, creativity, and innovation, and we strive to create a positive and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive hourly wage, flexible working hours, and a range of benefits and perks to support your well-being and career development. We also provide comprehensive training and professional development opportunities to help you succeed in your role. Conclusion Data entry jobs for 17-year-olds at Hirevector represent a valuable starting point for any young aspiring professional. With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. Q: What growth opportunities exist within this role A: There are numerous opportunities for career advancement within Hirevector, especially for dedicated employees who excel in their roles. Apply Now! Ready to take the first step in your career Apply now for the Data Entry Clerk position at Hirevector and join our team of innovative and dedicated professionals!

Work from home Full-time role

Customer Services for introverts No Nights or Weekends

Work from home Full-time role

Part-time FULLY Remote – No Phone Job as a Sales Agent – Flexible Schedule!

Work from home Full-time role

Email and Chat Jobs from Home – No Phone, No Degree Needed | $25–$35/hr

Work from home Full-time role

Entry-Level Remote Chat Support Specialist – No Phone, Flexible Hours

Work from home Full-time role

Remote Live Chat Positions No Experience Needed No Phone Paid Weekly | $25–$35/hr

Work from home Full-time role

Bilingual Part-time Crisis Hotline Counselor- 16 hours- Shift 1

Work from home Full-time role

[Remote] Account Coordinator

Work from home Full-time role

Experienced Full Stack Client General Manager – Media and Entertainment Industry

Work from home Full-time role

Office and Warehouse Janitor - Flexible

Work from home Full-time role

Outreach Lab Assistant III-P - Clin Lab Offsite PSCS Multi Site - Part Time, Day - 08 hrs

Work from home Full-time role

Careermilard: FULL TIME Beginner Level Chat Operator Position

Work from home Full-time role

Apply Now: CareCoach (Virtual Medical Assistant)

Work from home Full-time role

Specialist, Billing

Work from home Full-time role

Lead UI/UX Designer

Work from home Full-time role

Hiring Now: Remote/In Person Notary - Digital Reporter

Work from home Full-time role

Looking for more remote jobs?

Check more jobs on MySmartPros Tuition, The Today Update, and Remote Jobs by Victory Tuitions.