Customer Service Advocate – National Remote – Healthcare Benefits & Member Support Specialist at arenaflex

About arenaflex – Transforming Health Care for Millions

arenaflex is a leading innovator in the health‑care ecosystem, dedicated to simplifying the health‑care experience, building healthier communities, and removing barriers to quality care. Our mission is to empower every member—regardless of background, income, or geography—to live their healthiest lives. By leveraging cutting‑edge technology, data‑driven insights, and a compassionate workforce, arenaflex is reshaping the future of health care to be more responsive, affordable, and equitable.

As a remote‑first organization, arenaflex offers a flexible work environment that allows you to thrive from anywhere in the United States. Join a purpose‑driven team where your contributions directly impact the lives of millions, and where you’ll have the resources, training, and support to do your best work every day.

Position Overview

We are seeking enthusiastic, empathetic, and detail‑oriented individuals to serve as Customer Service Advocates. In this role, you will be the trusted point of contact for members enrolled in arenaflex benefit plans, guiding them through medical, pharmacy, dental, and vision benefits, eligibility questions, claim resolutions, and health‑care literacy. This is a full‑time, remote position with a blend of inbound calls, outbound outreach, live chat, and secure messaging interactions.

Working hours are Monday through Friday, with flexible shift options between 8:30 am – 5:00 pm and 12:30 pm – 9:00 pm Central Standard Time (CST). Occasional overtime may be required to meet business needs. You will receive six weeks of paid, virtual training to master arenaflex’s systems, policies, and member‑centric approach.

Key Responsibilities

• Member Interaction: Listen actively, ask probing questions, and document inquiries related to medical, vision, dental, and pharmacy plan details, eligibility, and claim status.
• Issue Resolution: Utilize multiple databases, internal tools, and specialist networks to resolve complex benefit and claim issues on behalf of members.
• Education & Guidance: Translate clinical terminology and coding into plain language, helping members understand costs, coverage options, and how to maximize their benefits.
• Resource Referral: Connect members with appropriate internal specialists, community services, support programs, and external resources based on their unique health‑care needs.
• Process Adaptability: Quickly adopt changes in policies, procedures, and guidelines at both site and enterprise levels, ensuring consistent compliance.
• Performance Metrics: Meet or exceed established goals for efficiency, call quality, customer satisfaction, first‑call resolution, schedule adherence, and attendance.
• Collaboration: Work closely with cross‑functional teams—including claims, enrollment, and clinical support—to deliver seamless member experiences.

Essential Qualifications

• Minimum of 1 year experience in a customer‑service environment, preferably within a health‑care or insurance setting.
• Must be at least 18 years old and legally authorized to work in the United States.
• Ability to work the required shift windows (8:30 am – 5:00 pm or 12:30 pm – 9:00 pm CST) and occasional overtime as business demands dictate.
• Strong verbal and written communication skills, with a demonstrated ability to convey complex information clearly and compassionately.

Preferred Qualifications

• At least 2 years of experience in a customer‑service role, especially within health‑care insurance or benefits operations.
• Familiarity with arenaflex benefit plans, claims processing, and eligibility verification.
• Experience using multiple CRM platforms, health‑care databases, and secure messaging tools.
• Demonstrated success in meeting performance targets such as first‑call resolution and customer satisfaction scores.

Telecommuting Requirements

• Secure, dedicated workspace separate from household traffic to protect member privacy and comply with arenaflex’s data‑security policies.
• High‑speed internet connection that meets arenaflex’s approved standards (minimum 25 Mbps download, 5 Mbps upload).
• Ability to safeguard all sensitive documents and information in accordance with arenaflex’s Telecommuter Policy.
• Commitment to maintaining a professional, distraction‑free environment during scheduled work hours.

Core Soft Skills

• Active Listening: Fully engage with members to understand their concerns and needs.
• Empathy & Sensitivity: Demonstrate genuine care for diverse member backgrounds and health situations.
• Negotiation & Conflict Resolution: Navigate challenging conversations with poise and constructive outcomes.
• Patience & Resilience: Remain calm and solution‑focused under high‑volume or stressful conditions.
• Agility & Flexibility: Adapt quickly to evolving processes, policies, and technology.
• Cultural Sensitivity & Diversity Awareness: Respect and honor the varied experiences of members and colleagues.
• Time Management: Prioritize tasks efficiently while maintaining high quality standards.

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly wage ranging from $16.00 to $31.44 (based on location, experience, education, and certifications). In addition to base pay, you will be eligible for a comprehensive benefits package that may include:

• Medical, dental, and vision insurance with multiple plan options.
• Paid time off (PTO), holidays, and sick leave.
• Retirement savings plans with employer matching contributions.
• Equity stock purchase programs and performance‑based incentives.
• Professional development resources, tuition reimbursement, and certification support.
• Wellness programs, mental‑health resources, and employee assistance services.
• Flexible work‑from‑home arrangements and a supportive remote‑first culture.

Career Growth & Development

arenaflex invests heavily in the growth of its people. As a Customer Service Advocate, you will have access to:

• Six weeks of paid, virtual training designed to master arenaflex’s platforms, policies, and member‑service best practices.
• Ongoing coaching, mentorship, and performance feedback to accelerate skill development.
• Clear career pathways to roles such as Senior Advocate, Team Lead, Quality Assurance Analyst, Claims Specialist, or Operations Manager.
• Opportunities to cross‑train in related departments, including enrollment, clinical support, and health‑education programs.
• Participation in internal innovation labs where you can contribute ideas to improve member experiences and operational efficiency.

Work Environment & Culture at arenaflex

At arenaflex, we champion a culture of inclusion, collaboration, and continuous improvement. Our remote workforce is united by a shared purpose: to make health care more accessible and equitable. Key cultural pillars include:

• Diversity & Inclusion: We celebrate the unique perspectives of every employee and strive to create a workplace where all voices are heard.
• Community Impact: arenaflex encourages volunteerism and supports initiatives that address health disparities in underserved communities.
• Innovation Mindset: Employees are empowered to experiment, share ideas, and drive meaningful change.
• Recognition & Rewards: High performers receive regular acknowledgment through awards, bonuses, and career advancement opportunities.
• Work‑Life Balance: Flexible scheduling, generous PTO, and a supportive leadership team help you maintain personal well‑being.

Application Process

If you are passionate about helping members navigate complex health‑care benefits, thrive in a remote environment, and want to be part of a mission‑driven organization, arenaflex wants to hear from you. To apply, click the link below, submit your resume, and complete the brief online questionnaire. Our recruiting team will review your application and reach out to schedule a virtual interview.

Apply Now – Join arenaflex!

Join arenaflex and Make a Difference

Every interaction you have as a Customer Service Advocate contributes to a healthier, more informed, and more empowered member base. By joining arenaflex, you become part of a forward‑thinking organization that values your talent, supports your growth, and celebrates your successes. Take the next step in your career—apply today and help us build the health‑care system of tomorrow.