Senior AI Solutions Engineer – ChatGPT Extension Development for Internal Training, SOP Management & Knowledge Base Integration at arenaflex

About arenaflex

arenaflex is a forward‑thinking technology leader that empowers its global workforce with cutting‑edge digital tools. With a strong focus on continuous learning, operational excellence, and client‑centric service, arenaflex invests heavily in AI‑driven platforms that streamline internal processes and elevate the employee experience. Our mission is to transform complex information into actionable insights, enabling every team member to work smarter, faster, and more collaboratively. As part of this mission, we are building a bespoke ChatGPT extension that will serve as the central hub for training, client support, and the seamless retrieval of Standard Operating Procedures (SOPs) across the organization.

Why This Role Matters

In today’s fast‑paced business environment, knowledge is a strategic asset. The ChatGPT extension you will create will become the digital “brain” of arenaflex, delivering context‑aware answers, guiding new hires through onboarding, and providing instant, accurate support to our client‑facing teams. By bridging the gap between raw data and human expertise, you will directly influence productivity, reduce operational risk, and help maintain the high standards of service that our customers expect.

Key Responsibilities

• Design and develop a robust ChatGPT extension that can query, interpret, and respond using arenaflex’s internal knowledge base.
• Integrate the extension with existing arenaflex platforms—including HRIS, LMS, CRM, and document repositories—to ensure a unified user experience.
• Architect a scalable backend infrastructure (microservices, serverless functions, or containerized services) that supports real‑time query processing.
• Implement secure API endpoints for data retrieval, ensuring compliance with arenaflex’s data‑privacy and security policies.
• Develop intuitive front‑end components (web widgets, Slack bots, or Teams apps) that allow employees to interact with the extension effortlessly.
• Establish automated pipelines for continuous knowledge‑base updates, ingesting new SOPs, training modules, and policy documents as they are authored.
• Collaborate closely with cross‑functional stakeholders—training specialists, subject‑matter experts, and client support leads—to capture domain‑specific nuances and refine response accuracy.
• Conduct rigorous testing (unit, integration, and user‑acceptance) to validate that the extension delivers reliable, context‑relevant answers under varied scenarios.
• Provide ongoing maintenance, monitoring, and performance tuning to keep the system responsive and up‑to‑date.
• Document technical architecture, deployment procedures, and user guides to facilitate knowledge transfer within arenaflex’s engineering and support teams.

Essential Qualifications

• 5+ years of professional experience developing AI‑enabled applications, with a proven track record of delivering production‑grade solutions.
• Hands‑on expertise with large language models (LLMs) such as OpenAI’s GPT series, including prompt engineering, fine‑tuning, and safety mitigations.
• Strong backend development skills in languages such as Python, Node.js, or Go, and deep familiarity with RESTful and GraphQL API design.
• Experience building and maintaining databases (SQL, NoSQL, or graph) that serve as knowledge repositories, with an emphasis on data integrity and query performance.
• Solid understanding of Natural Language Processing (NLP) techniques, tokenization, embeddings, and model evaluation metrics.
• Demonstrated ability to integrate AI services with enterprise systems (e.g., Microsoft Teams, Slack, ServiceNow, Salesforce).
• Excellent problem‑solving mindset, with the capacity to translate ambiguous business requirements into concrete technical specifications.
• Strong communication skills, enabling effective collaboration with non‑technical stakeholders and the ability to convey complex concepts in clear language.

Preferred Skills & Experience

• Hands‑on experience with AI/ML frameworks such as TensorFlow, PyTorch, or Hugging Face Transformers.
• Background in building internal tools for knowledge management, employee onboarding, or client support automation.
• Familiarity with DevOps practices—CI/CD pipelines, container orchestration (Docker, Kubernetes), and infrastructure‑as‑code (Terraform, CloudFormation).
• Knowledge of security best practices for handling sensitive corporate data, including encryption, role‑based access control, and audit logging.
• Experience working in a remote‑first or distributed team environment, demonstrating self‑discipline and proactive communication.

Core Skills & Competencies

• Technical Agility: Ability to quickly prototype, iterate, and scale AI solutions while maintaining code quality.
• Strategic Thinking: Understanding of how AI can drive business outcomes, improve efficiency, and enhance employee empowerment.
• Collaboration: Proven track record of partnering with product owners, designers, and QA engineers to deliver cohesive products.
• Customer‑Centric Mindset: Commitment to building tools that solve real‑world problems for arenaflex’s internal users and external clients.
• Continuous Learning: Passion for staying current with emerging AI research, industry trends, and best practices.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by ambition and curiosity. As a Senior AI Solutions Engineer, you will:

• Lead a high‑visibility AI project that directly impacts the entire organization, positioning you as a thought leader in enterprise AI.
• Mentor junior engineers and data scientists, fostering a culture of knowledge sharing and technical excellence.
• Gain exposure to a broad ecosystem of technologies—from cloud platforms (AWS, Azure, GCP) to collaboration tools (Microsoft Teams, Slack) and data pipelines.
• Participate in internal hackathons, AI research symposiums, and external conferences, with full sponsorship for certifications and continued education.
• Explore pathways into AI product management, architecture, or strategic innovation roles as arenaflex expands its AI portfolio.

Work Environment & Culture at arenaflex

arenaflex champions a flexible, inclusive, and high‑performance culture. Our teams operate in a hybrid model that balances remote autonomy with periodic in‑person collaboration days at our state‑of‑the‑art campuses. We value:

• Transparency: Open communication channels, regular town‑halls, and clear visibility into company goals.
• Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Well‑Being: Comprehensive mental‑health resources, generous paid time off, and wellness stipends.
• Innovation: Dedicated “innovation time” each quarter for engineers to explore passion projects that could become future products.
• Recognition: Structured performance reviews, peer‑recognition programs, and competitive bonuses tied to impact.

Compensation, Perks & Benefits

arenaflex offers a market‑leading total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, candidates can expect:

• Competitive base salary aligned with senior‑level AI engineering benchmarks.
• Annual performance bonuses and equity grants that align your success with arenaflex’s growth.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid parental leave, flexible vacation policy, and a 4‑day work‑week option during summer months.
• Professional development budget, conference attendance allowances, and access to premium learning platforms.
• Home office stipend, high‑speed internet reimbursement, and ergonomic equipment support for remote workers.

How to Apply

If you are passionate about building AI solutions that empower people, thrive in collaborative environments, and are eager to shape the future of knowledge management at arenaflex, we want to hear from you. Submit your resume, a portfolio of relevant projects, and a brief cover letter outlining why you are the ideal fit for this role.

Apply Job!

Join arenaflex and Transform Knowledge into Action

At arenaflex, your work will have immediate, tangible impact. By delivering a sophisticated ChatGPT extension, you will help every employee—from new hires to senior executives—access the right information at the right time. This is more than a development project; it is a catalyst for cultural change, operational efficiency, and sustained competitive advantage. Take the next step in your career and become a pivotal part of arenaflex’s AI‑driven future.