[Remote] Sales & Customer Service Ambassador

Note: The job is a remote job and is open to candidates in USA. Sono Bello is America's top cosmetic surgery specialist, known for its expertise in micro-laser assisted liposuction and body contouring. They are seeking Patient Ambassadors who will create a positive first impression for patients by scheduling consultations and providing support throughout the patient journey.

Responsibilities

• Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently
• Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon
• Accurately capture and enter patient information with detailed notes within our CRM systems
• Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
• Own the first impression of the patient journey
• Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
• Collaborate with Leadership, Training and QA to stay updated on new services and policies

Skills

• Customer service: 1 year
• Sales with a quota or objective: 1 year
• You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis
• You must have the ability to establish a private workspace with a lockable door for your home workstation
• You must have the ability to perform basic technical troubleshooting and maintenance
• No background noises
• High-speed internet connection. Have a high-speed internet connection that is adequate for the job. (At least 100 Mbps is needed for optimal performance)
• Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy)

Benefits

• Monthly bonuses
• Medical, dental, and vision insurance coverage
• 401K investing program
• Paid holidays
• Paid time off
• Remote work environment
• Career coaching toward professional growth and development
• Weekend hourly pay differential on Saturday and Sundays
• Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (*Benefits eligibility may vary based on employment status.)

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