[Remote] Payroll Connections Specialist

Note: The job is a remote job and is open to candidates in USA. Human Interest is a high-growth fintech company on a mission to provide accessible retirement benefits to all workers. The Payroll Connections Specialist will optimize payroll integrations for clients, ensuring seamless data flow and managing the first 401(k) contributions. This role involves problem-solving, client communication, and collaboration with various departments to improve processes and support clients effectively.

Responsibilities

• Be the main point of contact for clients, responsible for helping them establish technical integrations with 400+ payroll providers
• Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness
• Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner
• Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management
• Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business
• Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions
• Independently guide clients through data analysis and assist with their data transmission efforts
• Communicate professionally to both internal and external clients while focusing on needs-driven solutions
• Identify areas for process improvement and assist in leading projects which may broadly impact our business

Skills

• 3+ years of experience in a professional role demonstrating strong technical troubleshooting and analytical skills
• At least 1 year of dedicated customer service experience paired with exceptional verbal and written communication skills
• A robust work ethic and a proven ability to manage projects, work independently, and deliver high-quality results with minimal supervision
• Prior experience working with retirement plans or payroll providers, alongside a general grasp of governing industry regulations
• The ability to quickly adapt to various HRIS/client systems, troubleshoot software issues, and execute solutions under tight timelines
• A passion for process improvement, a desire to master new programs, and a demonstrated ability to effectively champion change
• Extreme, uncompromised attention to detail and a commitment to quality output
• Exceptional PC literacy, including advanced expertise across the G-Suite product ecosystem

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

Company Overview