[Remote] Staff Production Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Redpanda Data is pioneering the Agentic Data Plane (ADP) in AI infrastructure, focusing on connecting AI agents with enterprise data. They are seeking a Staff Production Operations Engineer to enhance their reliability operations program, working with various teams to improve operational excellence and automate processes using AI agents.

Responsibilities

• Drive process improvements across the incident lifecycle: severity models, triage enforcement, alert noise reduction, and follow-up completion rates
• Coordinate the on-call program across multiple geographies: manage schedules and shadow rotations, onboard new engineers, and ensure consistent coverage
• Select incidents for post-incident review, facilitate blameless post-incident reviews, document findings, and track follow-up completion. Contribute to addressing incident follow-ups where possible, either by fixing issues directly or prototyping solutions
• Build AI agents to automate operational toil, including oncall automation, as well as incident summarization, post-incident reviews prep, follow-up tracking, and on-call analytics
• Maintain runbooks, playbooks, and incident process documentation, and keep them current as processes evolve

Skills

• 5+ years of experience in site reliability engineering, DevOps, or production operations in large-scale, highly reliable environments
• A track record of leading initiatives end-to-end, from design and planning, to execution and production operation
• Hands-on experience with incident management tooling (incident.io, PagerDuty, or similar) and observability stacks (Datadog, Grafana, Sentry, CloudWatch, or equivalent)
• Strong Fluency with reliability concepts: MTTD, MTTR, MTTA, error budgets, SLOs
• Experience building automation and tooling to reduce operational toil
• Proficiency in Go (or comparable systems language with willingness to ramp)
• Experience with AI-assisted software development workflows including tools like Claude Code
• Working knowledge of at least one of AWS / Azure / GCP, including infrastructure as code for system and network infrastructure
• Strong written communication; ability to drive alignment across engineering teams without direct authority
• Hands-on experience building agents or automations using LLMs
• Familiarity with Redpanda, Apache Kafka, or other streaming infrastructure
• Prior experience in a fast-growing B2B infrastructure or developer tools company

Benefits

• Join Redpanda if youd enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.
• You'll dive into a nimble, high-impact team with the latest AI tools 6 and the budget to actually use them.

Company Overview

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