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[Remote] Principal GenAI Platform Engineer (US)

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. PointClickCare is seeking a Principal GenAI Platform Engineer to lead the development of infrastructure that integrates AI systems with existing products. This role involves designing and maintaining the core infrastructure for generative AI products and ensuring seamless delivery of AI-generated insights into workflows.

Responsibilities

  • Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools
  • Implement secure access controls and authentication mechanisms integrated by default into the AI platform components
  • Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure
  • Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications
  • Optimize infrastructure for scalability, high availability, cost efficiency for production workloads

Skills

  • Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security
  • Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow)
  • Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs
  • Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads
  • Experience with CI/CD pipelines and automation for AI model deployment and platform operations
  • Strong knowledge of authentication and authorization frameworks integrated into AI platforms

Benefits

  • Bonus
  • Benefits

Company Overview

  • PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.
  • Company H1B Sponsorship

  • PointClickCare has a track record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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