[Remote] Senior Director of Digital Operations

Note: The job is a remote job and is open to candidates in USA. Wheelhouse 20/20 is a full-service marketing agency based in Beaverton, Oregon, seeking a Senior Director of Digital Operations to lead their digital execution and marketing technology teams. This hands-on leadership role focuses on overseeing digital performance, managing campaign operations, and developing a high-performing team to ensure client success and operational excellence.

Responsibilities

• Oversee digital performance across all active client accounts
• Report up to executive management on overall performance of accounts
• Ensure client KPIs, campaign goals, and performance metrics are consistently monitored and communicated
• Develop and maintain a proactive reporting cadence for both internal stakeholders and clients
• Surface opportunities, trends, and risks before they become problems
• Manage digital budget pacing, allocation, and performance monitoring across client portfolios
• Create regular digital landscape updates covering platform changes, industry trends, algorithm updates, AI developments, and emerging opportunities
• Support team who owns data accuracy and integrity across all marketing platforms and reporting systems
• Manage team who build, document, and improve scalable operating procedures for digital execution and reporting
• Manage team who oversee CRM integrations, marketing automation platforms, tracking systems, attribution tools, and analytics infrastructure
• Lead implementations that automate manual processes and improve operational efficiency based on strategic goals and plans from executive team
• Manage the team and lead the implementation, and manage new marketing technologies that improve performance or team productivity
• Ensure tracking, attribution, reporting, and lead flow systems are functioning properly across all client programs
• Lead, mentor, and develop digital marketing, paid media, lead generation, and marketing technology team members
• Provide hands-on coaching and training on platforms, best practices, workflows, and performance improvement
• Manage the organizational accountability and operational discipline across the team
• Identify staffing, skill, and capacity gaps and proactively recommend solutions
• Foster a culture of continuous learning, documentation, and process adherence
• Build systems that improve efficiency, consistency, and scalability across client programs
• Ensure teams follow established workflows, briefs, SOPs, and quality assurance processes
• Continuously evaluate agency operations to identify bottlenecks and opportunities for improvement
• Develop documentation that is practical, useful, and consistently adopted by the team
• Create repeatable frameworks that improve execution quality and client outcomes

Skills

• 15+ years of experience in digital marketing, paid media, marketing technology, or related disciplines
• 5+ years of leadership experience managing teams and reporting up to the leadership/executive team
• Strong agency experience managing multiple clients simultaneously
• Proven success overseeing digital advertising, lead generation, marketing automation, and reporting operations
• Experience building, managing and scaling operational processes within a fast-paced environment
• Advanced knowledge of Google Ads, Meta, LinkedIn, YouTube, and digital advertising platforms
• Data background to understand data lake and data warehouse
• Deep understanding of marketing automation platforms such as HubSpot, Pardot, Marketo, or Salesforce
• Strong knowledge of analytics, attribution, conversion tracking, GA4, Tag Manager, CRM integrations, and reporting systems
• Experience with workflow automation and process improvement initiatives
• Familiarity with AI tools and emerging technologies that improve marketing performance and operational efficiency
• Excellent project management, communication, and organizational skills
• Strong player-coach mentality
• Process-minded and operationally disciplined
• Analytical and data-driven
• Comfortable making decisions and solving problems independently
• Naturally curious and committed to continuous improvement
• Strong communicator who builds trust across clients and internal teams
• Passionate about helping others grow and succeed

Benefits

• Competitive salary
• Remote position
• Health insurance
• 401(k)
• Full-time position

Company Overview