[Remote] Journeyman-NOC Administrator (R-00165)

Note: The job is a remote job and is open to candidates in USA. True Zero Technologies, a veteran-owned small business, is dedicated to enabling people and technology to enhance organizational outcomes. They are seeking a Journeyman-NOC Administrator to monitor network infrastructure, troubleshoot issues, and support network performance improvements.

Responsibilities

• Monitor network infrastructure in real time to ensure availability, performance, and operational stability
• Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations
• Use network management and monitoring tools to detect problems, assess impact, and support timely resolution
• Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required
• Perform routine network maintenance tasks in accordance with established procedures
• Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly
• Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately
• Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking
• Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress
• Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience
• Support the development and implementation of strategies for network improvement and risk mitigation
• Follow established operational procedures, escalation paths, and change management practices

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree
• Training or practical experience in network operations, network monitoring, and network troubleshooting
• Fundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms
• Ability to monitor network environments, interpret alerts, troubleshoot issues, and support timely incident response
• Strong analytical and problem-solving skills
• Ability to work effectively under pressure in a fast-paced operational environment
• Ability to communicate clearly with both technical and non-technical stakeholders
• Ability to accurately document incidents, changes, troubleshooting actions, and resolutions
• Requires an Interim DoD Secret or comparable clearance
• Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable
• Familiarity with ITIL practices is preferred
• Prior experience working in a NOC or similar operational environment is preferred

Benefits

• Best in class medical coverage
• 100% of medical premiums covered by True Zero
• Company wide new business incentive programs
• Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
• 3 weeks of PTO starting + 11 Paid Holidays Annually
• 401k Program with 100% company match on the first 4%
• Monthly reimbursement of Cell Phone and Home Internet costs
• Paternity/Maternity Leave
• Investment in training and certifications to broaden and deepen your technical skills

Company Overview