[Remote] Remote After Training - Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Customer Service Representative to join their team. The role involves communicating with customers, analyzing and resolving issues, and ensuring exceptional customer experiences primarily in a virtual environment after training.

Responsibilities

• Communicate with customers via telephone using strong communication skills. Active listening, and empathy
• Drive solutions that best meet the customer’s needs
• Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
• Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
• Support special product and/or service campaigns as needed, or as requested by the customer
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Skills

• Suggested 2+ years of experience in Customer Service
• Must live within one hour commute of Warwick, RI building
• Experience navigating multiple screens while delivering good customer experience
• Live within a commutable distance to a Office for business reasons (monthly events, training, meetings)
• Training will be in-office for a designated duration. No time off can be taken during training and nesting period
• Must adhere to strict start/end times
• After training, the job is performed primarily virtually with required monthly in office days based on business needs
• Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process
• Able to work in a stationary position 75% of time
• Strong computer/keyboard skills as well as analytical and problem-solving skills
• Quickly grasps information and efficiently solves verbal challenges with strategic thinking
• Communicates complex verbal and written concepts with ease
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
• Professionally demonstrate empathy to others
• Prior Call Center experience is highly preferred
• High School diploma, GED, some college experience, trade, or professional certification
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions
• Strong computer/keyboard skills as well as analytical and trouble shooting skills
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image

Company Overview