[Remote] Customer Support / Operations Representative 1

Note: The job is a remote job and is open to candidates in USA. Entegra is a company focused on providing convenience solutions, and they are seeking a Customer Support / Operations Representative. This remote role involves handling inbound customer calls and emails, ensuring customer satisfaction, and maintaining professionalism while addressing client concerns.

Responsibilities

• Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
• De-escalate situations involving dissatisfied customers, offering calm assistance and support
• Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
• Review of surveillance video as requested for loss prevention
• Prepare and submit reports for customer refunds or third-party vendors
• Ensure adherence to policies for attendance, departmental metrics, and established procedures

Skills

• High School diploma or equivalent
• One or more years of related customer service experience, preferably in a distribution center
• Demonstrated skill as an effective leader, communicator, and collaborator
• Advanced ability to work with Microsoft applications
• A sense of urgency and problem-solving skills, as well as high levels of customer service
• Experience with a CRM system

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

Company Overview