[Remote] Regional Deployment Business Operations
Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity, emphasizing a people-first approach and a flexible work environment. The Regional Deployment Business Operations role focuses on supporting operations teams to enhance business growth and improve margins through AI-driven insights and standardized practices.
Responsibilities
- Support Americas Field Deployment team to drive improvement across all relevant KPI’s
- Lead structured onboarding programs for all Deployment Resources (Technicians, Deployment Managers and Coordinators)
- Drive mentoring, knowledge transfer and continuous training cycles
- Enable leadership decision-making through clear, data-driven reporting
- Ensure timely PO creation and invoicing to ensure accurate program financials are accurate
- Drive collaboration across all deployment support teams to maximize efficiency and cost recovery
- Prepare and maintain accurate regional services field resource utilization metrics
- Ensure compliance with Ciena Finance guidance and SOX policies
- Monitor and maintain performance and track key project management KPIs
- Develop automated dashboards and reporting capabilities
- Provide historical performance analysis and trend visibility
- Executive Reporting & QBR Support
- Coach Deployment managers/coordinators regarding operational usage of processes and tools
- Enforce governance through systems such as Salesforce and Kantata
- Lead resource management process and tool improvements
- Support AI-driven workflow automation to reduce DM/DC effort and cycle time
- Drive direct cost savings through process automation
- Conduct capability assessments and identify PM skill development needs
Skills
- Strong stakeholder management across operations, finance, and sales teams
- Ability to drive process improvement and automation initiatives
- Familiarity with tools such as Salesforce, Kantata, Power BI, CPODS/Oracle, MS Project
- Proven ability in financial management (forecasting, margins, cost control)
- Strong experience in project/program management and leadership
- Experience with portfolio governance, KPIs and executive reporting
- Background in telecom, networking, or services delivery environments
- Experience leading recruiting, onboarding, training and enablement
Benefits
- Non-Sales employees may be eligible for a discretionary incentive bonus
- Sales employees may be eligible for a sales commission
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence
Company Overview
Company H1B Sponsorship