[Remote] Lead Account Manager

Note: The job is a remote job and is open to candidates in USA. Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. The Lead Account Manager is responsible for managing a portfolio of high-value accounts, improving retention and executive relationships, and contributing to the development of a scalable account management function across the organization.

Responsibilities

• Own a portfolio of high-value accounts with full accountability for retention, growth, and executive relationship management — including business reviews, renewal planning, and C-suite engagement
• Coach Account Managers and Senior Account Managers on customer planning, risk mitigation, stakeholder mapping, and growth strategy
• Own proactive outreach to the segment book when new products or features roll out — not waiting for clients to discover them; field objections, clear escalation blockers, track adoption, and flag at-risk accounts to the Head of Account Management
• Lead joint planning conversations with customers to uncover growth opportunities and deepen platform adoption
• Build and maintain segment-level reporting on customer health, renewal risk, adoption trends, expansion opportunities, and account-level goals — including ARR growth, usage trends, and health scores — for use in executive communications
• Surface friction points — product gaps, support patterns, onboarding challenges — in a data-informed way that drives action across the business
• Serve as the primary voice of the customer for the segment, contributing structured insights to roadmap, packaging, and go-to-market decisions
• Partner with the Head of Account Management to develop consistent AM processes, playbooks, forecasting practices, and operating rhythms
• Partner cross-functionally with Product, Support, Sales, Marketing, and Operations to advocate for customer needs and manage complex escalations
• Support the transition from product-based to segment-based account management, helping shape structure and process along the way

Skills

• Typically requires 7+ years of experience in Account Management, Customer Success, or a similar post-sale commercial role
• Bachelor's degree or equivalent practical experience
• Brings deep knowledge of account management practices, customer health methodologies, and SaaS commercial models, ideally in healthcare technology
• Operates independently, prioritizes effectively across a complex portfolio, and exercises sound judgment in managing renewals, customer risk, and growth opportunities
• Navigates complex, multi-stakeholder customer situations involving renewal risk, product limitations, organizational change, or competitive pressure
• Identifies patterns across accounts and translates them into scalable solutions, process improvements, and escalation priorities
• Creates practical frameworks and reporting approaches where they do not yet exist
• Works cross-functionally with Product, Sales, Support, Marketing, Operations, and executive leadership
• Coaches others while owning a strategic book of business and serves as a key conduit between the field and leadership by translating customer and segment signals into actionable recommendations
• Ability to manage a complex portfolio of accounts and shifting organizational priorities simultaneously
• Strong asynchronous communication, thoughtful prioritization, and comfort operating in a remote-first environment
• Familiarity with tools such as ChatGPT or Claude is a plus
• Candidates who use AI thoughtfully to improve execution, prioritization, and decision-making will be well positioned for success in this role

Benefits

• Remote work environment with a flexible work schedule to encourage work-life balance
• Annual company offsite
• Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
• Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
• 401(k) company match
• One-time workspace reimbursement to help you optimize your remote workspace

Company Overview