Customer Service Representative (Remote)
Customer Service Representative - REMOTE Medix Healthcare... Remote - All States (USA) $19.00-$20.00 an hour - Full-time Job Details Salary $19.00-$20.00 an hour Job Type Full-time Qualifications ??1+ Years of Call Center Experience (Larger Companies) - Healthcare/Insurance Preferred ??High School Diploma or GED ??Ability to Work Remotely (Professional Environment and Independently) Full Job Description Are you looking to get your foot in the door with one of the most reputable and well-known healthcare organizations nationwide? We are looking to hire Customer Service Representatives to support our members on a brand new team! The best part is that no prior healthcare experience is required, and we are truly looking for someone who has a passion to help others every single day. You will get the chance to be part of an ever-growing company that is a continuous leader in the insurance field. Apply to get your name in the mix! What we provide to you as a full-time teammate: We offer a competitive benefits package that is on par with most of the leading healthcare organizations, along with a 401K plan. Apply today if you are interested in getting your name in the mix!
Requirements
Summary: The Customer Service Representative will be responsible for handling incoming calls ranging from routine to moderate complexity. They will get the opportunity to be part of a new team and pave the way for success! Essential Duties and Responsibilities: Include the following, other duties may be assigned. As a Customer Service Representative, you will... ??Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity. ??Capture member information accurately and update systems with complete and concise data. ??Ensure flexibility, stay organized, and comply with constantly changing programs and business rules. ??Investigate issues that cannot be resolved at the time of initial call. Collaborate with internal teams to research and follow up with the Member until a resolution occurs. ??Comfortable working in the healthcare field, with an acute awareness of privacy, confidentiality and professionalism. ??Ability to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member. Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values: ??Customer Service ??Strong Communication (Verbal/Written) ??Reliable ??Tech Savvy Training: ??5 weeks long, virtually ??Classroom training, quizzes, tests and shadowing ??All remote equipment will be provided Education and/or Experience: ??1+ Years of Call Center Experience (Larger Companies) - Healthcare/Insurance Preferred ??High School Diploma or GED ??Ability to Work Remotely (Professional Environment and Independently) Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: "EMR" System (electronic medical record system), computer, internet, email, copy and fax machines, and telephone. Job Type: Full-time Pay: $19.00-$20.00 per hour Benefits: ??401(k) ??Dental insurance ??Health insurance ??Life insurance ??Paid time off ??Vision insurance Schedule: ??M-F, 8 Consecutive Hours Between 7am-6pm PST ??Training: M-F, 8am-4:30pm MST Experience: ??6+ Months of Customer/Call Center Experience ??High School Diploma or GED ??Ability to Work Remotely (Professional Environment) Amazon Work From Home Customer Service Jobs,Amazon Remote Inc., Anywhere ,via Indeed Jobs,??Overview: Apply Job!