Customer Service & Accounts Receivable Specialist – Client Relations, Billing, Service Coordination, and Documentation Management at arenaflex

About arenaflex

arenaflex is a leading provider of energy solutions, delivering reliable propane and related services to residential, commercial, and industrial customers across the region. With a commitment to safety, sustainability, and exceptional customer experiences, arenaflex has built a reputation for innovation and community partnership. Our team members are the heart of our success, and we invest heavily in their growth, well‑being, and professional development. If you thrive in a dynamic environment where every interaction matters, you’ll find a rewarding career at arenaflex.

Why This Role Matters

As a Customer Service & Accounts Receivable Specialist at arenaflex, you will be the primary liaison between our customers and the finance and service teams. Your ability to blend courteous communication with meticulous accounting practices ensures that our customers receive timely support, accurate billing, and seamless service delivery. This role directly impacts customer satisfaction, cash flow stability, and the overall efficiency of our operations.

Key Responsibilities

Customer Interaction & Relationship Building

• Answer inbound inquiries via phone, email, and chat with a courteous, solution‑focused approach.
• Proactively assess each customer’s needs, offering relevant product information, service options, and troubleshooting guidance.
• Maintain a professional demeanor that reinforces arenaflex’s brand values and builds long‑term loyalty.

Accounts Receivable & Billing Management

• Process daily batches of customer invoices, payments, and adjustments with precision.
• Reconcile accounts receivable, ensuring all transactions are accurately recorded in the ERP system.
• Collect on past‑due balances, negotiate payment arrangements, and keep the AR ledger up to date.
• Research and resolve billing disputes, keeping customers informed throughout the resolution process.

Documentation & Compliance

• Enter and maintain delivery, tank installation, and technical service work orders.
• Ensure every new customer’s mandatory paperwork—safety documentation, credit applications, lease agreements, and propane tank contracts—is completed and filed in the digital filing system.
• Maintain DOT (Department of Transportation) truck and employee records, schedule required drug screens, physicals, and other driver testing with local facilities.
• Perform monthly checks of serial‑numbered equipment, including tanks and remote sensors, to verify compliance and accuracy.

Service Coordination & Inventory Support

• Assist the Service Manager by communicating ticket status updates, service changes, and estimated completion times to customers.
• Help maintain an accurate inventory of propane tanks, spare parts, and service‑related items, updating counts as items are received, dispatched, or returned.
• Enter service ticket data promptly, ensuring that all field activities are reflected in the central system.

Team Collaboration & Seasonal Projects

• Partner with fellow accounts receivable representatives to ensure all seasonal work—such as year‑end reconciliations and inventory audits—is completed on schedule.
• During slower periods, contribute to cross‑functional projects that prepare arenaflex for peak seasons, including process improvements, training material updates, and data migration tasks.

Essential Qualifications

• Minimum age of 21 years.
• High school diploma or equivalent; additional coursework in accounting, finance, or business administration is a plus.
• 1–3 years of experience in accounts receivable, billing, or related accounting functions.
• 1–3 years of customer service experience in a fast‑paced environment.
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with ERP or accounting software.
• Demonstrated ability to multitask between customer interaction and clerical duties without sacrificing accuracy.
• Strong organizational skills, with a focus on maintaining a clean, orderly workspace and digital filing system.
• Ability to pass background and character reference checks; must provide at least three non‑family job‑related references.

Preferred Qualifications

• Associate’s or bachelor’s degree in Business, Accounting, or a related field.
• Experience with propane or energy‑service industries, including knowledge of safety regulations and DOT compliance.
• Proficiency in using CRM platforms and advanced Excel functions (pivot tables, VLOOKUP, macros).
• Previous exposure to inventory management or parts logistics.
• Certification in customer service excellence (e.g., HDI, ICMI) or accounting (e.g., CPA‑eligible coursework).

Core Skills & Competencies

• Communication: Clear, empathetic verbal and written communication tailored to diverse customer needs.
• Analytical Thinking: Ability to interpret financial data, identify discrepancies, and propose corrective actions.
• Problem Solving: Quick resolution of billing disputes and service issues while keeping customers informed.
• Time Management: Efficiently prioritize tasks, meet deadlines, and handle high‑volume workloads.
• Teamwork: Collaborative mindset that supports colleagues, shares knowledge, and contributes to collective goals.
• Technical Aptitude: Comfort with digital filing systems, ERP software, and basic troubleshooting of service tickets.
• Attention to Detail: Accurate data entry, meticulous record‑keeping, and adherence to regulatory documentation standards.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As you master the responsibilities of this role, you will have clear pathways to advance into senior accounting, customer experience management, or operations leadership positions. We provide:

• Access to internal training modules on advanced accounting, compliance, and customer relationship management.
• Mentorship programs pairing you with seasoned professionals in finance and service operations.
• Opportunities to lead cross‑functional projects, such as seasonal inventory drives or process‑automation initiatives.
• Support for external certifications and continuing education, with tuition reimbursement for approved courses.

Work Environment & Culture at arenaflex

Our workplace blends the stability of a well‑established energy provider with the agility of a modern, people‑first organization. You’ll find:

• A collaborative office setting where teamwork is celebrated and ideas are welcomed.
• Flexible scheduling options that respect work‑life balance while meeting business needs.
• Safety‑first culture, reinforced by regular training, clear protocols, and open communication.
• Recognition programs that highlight outstanding customer service, accuracy, and innovation.
• Social events, community service days, and employee resource groups that foster belonging.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $13.00 to $15.00, commensurate with experience and performance. In addition to base pay, you will receive a comprehensive benefits package that includes:

• 401(k) retirement plan with company matching contributions.
• Medical, dental, and vision insurance options to suit your needs.
• Paid time off (PTO) accruals, plus paid major holidays.
• Flexible schedule arrangements to accommodate personal commitments.
• On‑site work environment with modern facilities, ergonomic workstations, and a break area.
• Employee assistance program (EAP) for confidential counseling and support services.
• Opportunities for overtime pay during peak seasons.

How to Apply

If you are ready to bring your customer‑service expertise, accounting acumen, and collaborative spirit to a forward‑thinking energy leader, we want to hear from you. Click the link below to submit your application, resume, and a brief cover letter outlining why you are the ideal fit for this role at arenaflex.

Apply Now – Join arenaflex Today!

Closing Statement

arenaflex believes that great service starts with great people. By joining our team, you will play a pivotal role in ensuring that our customers receive reliable energy, transparent billing, and responsive support. Take the next step in your career journey—apply today and become part of a company that values your talent, invests in your growth, and celebrates your successes.