Senior Principal Architect – AdTech Customer Data & Identity Solutions – Remote Customer Care Leadership Role at arenaflex

About arenaflex – Pioneering the Future of Flight and Customer Experience

arenaflex is on a bold mission to become the world’s most admired airline, delivering unforgettable journeys that connect people, cultures, and economies. With a global footprint that spans continents, dozens of hubs, and millions of passengers each year, arenaflex is more than a carrier – it is a catalyst for opportunity, innovation, and community impact. Our purpose, “Connecting People, Connecting the World,” drives every decision, from the way we design our aircraft interiors to the way we build the digital ecosystems that power personalized travel experiences.

As part of our commitment to a diverse and inclusive workforce, arenaflex invests heavily in employee well‑being, professional growth, and a culture that celebrates unique perspectives. Whether you are a seasoned technologist or an emerging leader, you will find a supportive environment that encourages curiosity, collaboration, and continuous learning. Join us, and help shape the next generation of airline technology that will delight travelers and set new industry standards.

Position Overview – Senior Principal Architect, AdTech Customer Data & Identity (Remote)

arenaflex is seeking an exceptional Senior Principal Architect to lead the design, development, and deployment of a cutting‑edge customer identity platform within our AdTech ecosystem. This remote, full‑time role sits at the intersection of data engineering, advertising technology, and customer experience, empowering the company to deliver hyper‑personalized marketing campaigns, improve data interoperability, and drive measurable revenue growth. As the technical visionary for customer data and identity, you will shape the strategic roadmap, mentor cross‑functional teams, and ensure that arenaflex’s data assets are leveraged responsibly, securely, and at scale.

Key Responsibilities

• Architectural Leadership: Define and own the end‑to‑end architecture for customer identity, including data ingestion pipelines, identity resolution, and unified customer profiles that align with arenaflex’s business objectives.
• Strategic Roadmap Development: Create a multi‑year technology roadmap that balances short‑term market demands with long‑term scalability, reliability, and compliance requirements.
• Cross‑Functional Collaboration: Partner closely with Marketing, Advertising, IT, Data Science, and Privacy teams to translate business needs into technical specifications and ensure seamless execution.
• Innovation & Trend Monitoring: Stay ahead of emerging AdTech standards (e.g., UID 2.0, Unified ID, privacy‑first identifiers) and evaluate their impact on arenaxflex’s platform.
• Data Governance & Security: Implement robust data governance frameworks, enforce privacy regulations (GDPR, CCPA, etc.), and embed security best practices throughout the data lifecycle.
• Performance Optimization: Design high‑throughput, low‑latency data processing solutions using cloud‑native services (AWS, Google Cloud) and modern streaming technologies.
• Mentorship & Talent Development: Lead a team of data engineers, architects, and analysts, fostering a culture of technical excellence, knowledge sharing, and continuous improvement.
• Metrics & Reporting: Define key performance indicators (KPIs) for identity resolution accuracy, data freshness, and campaign effectiveness; provide regular executive dashboards.
• Vendor & Partner Management: Evaluate and integrate third‑party data providers, identity resolution services, and analytics platforms to augment arenaflex’s capabilities.

Essential Qualifications

• Education: Bachelor’s degree in Computer Science, Data Engineering, Software Engineering, or a related discipline. A master’s degree or PhD is a strong plus.
• Experience: Minimum 8 years of hands‑on experience designing and implementing large‑scale data architecture solutions, with at least 3 years focused on customer identity or profile management.
• AdTech Expertise: Demonstrated track record of building advertising technology platforms, including experience with demand‑side platforms (DSPs), data management platforms (DMPs), and identity resolution frameworks.
• Technical Mastery: Deep knowledge of data ingestion (Kafka, Kinesis), storage (Snowflake, Redshift, BigQuery), processing (Spark, Flink), and cloud services (AWS, GCP, Azure).
• Privacy & Security Acumen: Strong understanding of data privacy regulations, consent management, and secure data handling practices.
• Leadership Skills: Proven ability to lead multi‑disciplinary teams, influence senior stakeholders, and drive consensus on complex technical decisions.
• Analytical Thinking: Exceptional problem‑solving abilities, with a data‑driven mindset and the capacity to translate abstract concepts into concrete solutions.

Preferred Qualifications & Additional Skills

• Advanced degree (M.S. or Ph.D.) in a quantitative field.
• Experience in the airline, travel, or hospitality industry, particularly within a digital marketing or customer experience context.
• Hands‑on experience with data clean‑room technologies and privacy‑preserving analytics.
• Familiarity with machine learning pipelines for predictive audience segmentation and look‑alike modeling.
• Certifications such as AWS Certified Solutions Architect, Google Cloud Professional Data Engineer, or similar.
• Published thought leadership (blogs, conference talks, whitepapers) on identity resolution, data interoperability, or AdTech innovation.

Core Skills & Competencies

• Architectural Design: Ability to craft modular, extensible, and fault‑tolerant architectures that support rapid feature iteration.
• Programming Languages: Proficiency in Python, Java/Scala, and SQL; familiarity with Go or Rust is advantageous.
• Data Modeling: Expertise in entity‑relationship modeling, graph databases, and schema‑on‑read vs. schema‑on‑write strategies.
• Collaboration Tools: Experience with Agile methodologies, JIRA, Confluence, and CI/CD pipelines (GitLab, Jenkins, GitHub Actions).
• Communication: Strong written and verbal communication skills, capable of articulating technical concepts to non‑technical audiences.
• Business Acumen: Understanding of revenue generation models in advertising, ROI measurement, and the impact of data quality on marketing effectiveness.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As a Senior Principal Architect, you will have direct exposure to C‑level leadership, influencing strategic decisions that affect millions of travelers worldwide. You will gain:

• Access to a global network of industry experts and thought leaders.
• Opportunities to attend premier conferences (e.g., IAB, AdTech Summit, Strata Data) and bring back cutting‑edge insights.
• Mentorship programs that pair you with senior executives and seasoned technologists.
• Support for advanced certifications, graduate coursework, and internal training labs.
• Potential pathways to senior leadership roles such as Director of Data Strategy, VP of Marketing Technology, or Chief Data Officer.

Work Environment & Culture at arenaxflex

arenaflex embraces a flexible, remote‑first work model that empowers you to deliver your best from anywhere in the United States. Our culture is built on:

• Inclusivity: A commitment to diversity, equity, and inclusion where every voice is heard and valued.
• Innovation: A “fail fast, learn faster” mindset that encourages experimentation and bold ideas.
• Collaboration: Cross‑functional squads that break down silos and foster shared ownership of outcomes.
• Well‑Being: Comprehensive health plans, mental‑health resources, and generous paid time off.
• Recognition: Programs that celebrate achievements, from peer‑to‑peer awards to company‑wide milestones.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary based on experience and location, successful candidates can expect:

• Base Salary: Ranges from $132,000 to $193,600 annually, commensurate with expertise and market benchmarks.
• Performance Bonuses: Quarterly incentive plans tied to individual and company performance.
• Equity Participation: Stock options or restricted stock units that align your success with arenaflex’s growth.
• Retirement Savings: 401(k) plan with company match.
• Health & Wellness: Medical, dental, vision coverage; flexible spending accounts; wellness stipends.
• Family Support: Paid parental leave, adoption assistance, and flexible scheduling.
• Travel Benefits: Complimentary or discounted airline tickets for you and eligible family members.
• Learning & Development: Access to online learning platforms, tuition reimbursement, and internal tech talks.
• Remote Work Allowance: Home office stipend, high‑speed internet reimbursement, and ergonomic equipment support.

How to Apply

If you are ready to lead a transformative data initiative at a globally recognized airline, we want to hear from you. Submit your resume, a concise cover letter highlighting your most relevant achievements, and any supporting portfolio or architecture diagrams that showcase your expertise.

Join arenaflex and become a catalyst for the next era of personalized travel experiences. Your vision, combined with our platform, will redefine how millions of passengers discover, book, and enjoy their journeys.

Apply Now – Shape the Future of AdTech at arenaflex